Customer Service Training Videos
Our customer service training videos are tailored to the specific needs and challenges of your organization, they are engaging and informative to ensure that employees are motivated to learn and implement best practices to provide excellent customer service.
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50 Activities for Sales Training - Download
50 Activities for Administrative, Secretarial, and Support Staff - PDF Download
This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
Insight Inventory Form B: Understanding Yourself & Others- 5 Pack
In just 30 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.
Rapid Skillbuilder Library - 2 Volume Set
Compendium of Learning and Development Quizzes
Customer Accidents - Third Party Liability (DVD)
Customer Accidents and Liability (DVD)
4 Volume Collection of Questionnaires
This special offer includes 4 fully reproducible Volumes of assessments. Volumes I and II of Sarah Cook’s Compendium of Questionnaires and Inventories, The Compendium of Learning and Development Quizzes, and 25 Reproducible Instruments for Team Building by Glenn Parker. A total of 163 questionnaires are included in this 4 volume special.
25 Reproducible Activities for Customer Service Excellence - Download
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
Compendium of Questionnaires and Inventories Volume 1 - Download
Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas.
Creating A Culture Of Excellence
Would You Do Business With You?
Make My Life Easier - Warren Greshes
The Humor Advantage
Customer Service: Make It Easy!
Customer Service Skills Profile 5-Pack
Customer Service Communication
20 Reproducible Customer Service Workshops (Vol. 1) Download
20 Training Workshops for Customer Service (Vol. 2) - Download
25 Sales Strategies and Activities - Download
25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.
75 Activities for Boosting Sales - Download
Accelerated Business Growth
Sensitivities and Protocols For Voters With Disabilities
Supermarket & Convenience Store Safety Video Package (10 DVD-Set)
Order our supermarket safety and convenience store training video courses to learn about sanitation and hygiene in the grocery environment.