Handling Difficult Customers Training Videos
Customer Service: You’ve Got Customers
Video Steaming Also Available!"You've Got Customers!" follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers—a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
Learn more...Would You Do Business With You?
For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.
Learn more...Dealing With Challenging People
Are difficult people causing you stress? In this skill-building seminar, Mary Jane Mapes delivers a practical, refreshingly unique approach to dealing with challenging people more tactfully than ever before.
Learn more...Customer Service: So Help Me – Employee Edition
This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
Learn more...Customer Service from the Heart
In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more.
Learn more...Customer Service Strategies That Work
Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations
Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...50 Activities for Dealing With Difficult Discussions at Work
Teach employees how to be better and more confident communicators – in just a matter of minutes.