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Government Employee Training


The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions. Learn more
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Who Cares? (Government version) (DVD)

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more
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Inclusion Insights DVD

by Dr. Steven Robbins

Video Steaming Also Available!

Stereotypes, Lazy Brains & Unintentional Intolerance

This new DVD Training Program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences. Learn more

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Workplace Catastrophes: An Employer's Guide to Workplace Violence, Terrorism, and Natural Disasters

Workplace Catastrophes: An Employer's Guide to Workplace Violence, Terrorism, and Natural Disasters

Now there’s a way to plan for the worst by incorporating all of the legal and logistical challenges that fall under your umbrella of responsibility. And it’s found in the all-new manual just for HR management, Workplace Catastrophes: An Employer’s Guide to Workplace Violence, Terrorism and Natural Disasters - 2nd Edition. Learn more
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Harassment & Diversity Collection (5-DVD Courses)

Harassment & Diversity Collection (5-DVD Courses)

Harassment training is more than just a way to protect you and your company—it’s the law. This collection of award-winning and top-selling harassment training videos will not only help you comply with legal requirements, but will also encourage employees to embrace their diverse workforce and celebrate the differences that make us all unique. Learn more
  reg. $1,055.00
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Harassment Is (Government Version) - DVD

Harassment Is (Government Version) - DVD

Produced - 2005

Video Streaming Also Available

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

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Wrong Way Right Way: Ethics Cases Part 1 (DVD)

Wrong Way Right Way: Ethics Cases Part 1 (DVD)

Follow the trend and inject refreshing laughter into your ethics training with the help of Wrong Way Right Way: Ethics Cases Part 1 Learn more
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Customer Service Counts - DVD

New 2013 Release!

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. Learn more

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Workplace Violence — Employee/Manager Combination DVD Package

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Learn more
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Workplace Ethics DVD

Answer the question "Why be ethical?" and teaches all employees, including managers and supervisors, an ethical decision-making process that protects your organization and makes it a better place to work. Learn more
Includes:
One employee study guide
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Incident Command System DVD

Incident Command System DVD

Incident Command System (ICS) - The purpose of this program is to provide a brief overview of the Incident Command System or ICS, the responsibilities of the parties involved at an incident response, and describe the system of command that is vital to a successful incident response.

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People & Productivity Collection (10 DVD Programs)

People & Productivity Collection (10 DVD Programs)

How can companies fill human resource needs when generational gaps and a shrinking labor pool make it difficult to find and retain qualified talent? For answers, turn to this 10-program set, chock-full with proven strategies currently in use by some of today's most successful companies. Learn more
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Harassment & Diversity: Respecting Differences — Employee/Manager Combination DVD Package

Everyone in the workplace can benefit from understanding what qualifies as harassment, and why it cannot be tolerated. These comprehensive programs clarify how to recognize and prevent harassment, and what to do if harassment occurs.

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Health & Safety Collection (6 Courses)

Health & Safety Collection (6 Courses)

Keep your staff and your workplace safe with this essential collection. Learn more
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Continuous Process Improvement - Facilitator Kit

Continuous Process Improvement - Facilitator Kit

Packaged Training Program: Integrated Curriculum

Don't be fooled by the myth that just because a process worked well in the past that theirs no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. Learn more

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Facility Security The Critical Link (DVD)

Facility Security The Critical Link (DVD)

Most emergency situations arise with very little warning, and we now know that a terrorist attack can strike in any form. Learn more
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Terrorism, Security & Your Safety in the Workplace PowerPoint Kit

Terrorism, Security & Your Safety in the Workplace PowerPoint Kit

Many employees bring their personal safety fears about terrorism to work with them. Help calm those security concerns and improve safety and productivity with this out of the box training meeting kit - PowerPoints and booklets Learn more
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Emergency Action: Preparedness Package - 5 Videos In One Package

Emergency Action: Preparedness Package - 5 Videos In One Package

Emergency Action Preparedness - 5 Safety Videos in one package. Learn more
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Manager's Collection (8 DVD Courses)

Manager's Collection (8 DVD Courses)

Develop your leadership and supervisory skills with these high-impact productions. Nine management training top-selling titles provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans. Learn more
  reg. $1,395.00
On Sale

Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

A "total training package" to help train supervisors and employees on preventing bullying and violence in the workplace. Learn more
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Ouch! Your Silence Hurts - DVD (Government Discount)

Video Steaming Also Available!

Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

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Influence & Negotiation Collection (10 DVD Programs)

Influence & Negotiation Collection (10 DVD Programs)

We’ve bundled ten briefings together into this collection that’s sure to put you on the right track to developing behaviors that will enhance your position of power and influence. Learn more
  reg. $995.00
On Sale

Workplace Violence: Looking Out for Each Other DVD

Workplace Violence: Looking Out for Each Other alerts employees to the less newsworthy, but damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying and domestic abuse that can lead to more serious incidents. Learn more
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Human Resource Collection (7 - Courses) DVDs

Human Resource Collection (7 - Courses) DVDs

Video Steaming Also Available!

Use this set of nine human resources training videos as a guide to help ensure that your workplace maintains a respectful atmosphere, while keeping yourself protected against any potential legal problems. Learn more
  reg. $990.00
On Sale

Emergency Action Plan: Crisis Under Control - DVD

Emergency Action Plan: Crisis Under Control - DVD

Release - 2005

OSHA's 1910.38 requires that each company develop a workable Emergency Action Plan. With the new threats facing our society today, such a plan is required not only for compliance, but also for survival. Make sure your organization has a well thought out plan in place by following the guidelines provided in this program.

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HR Training Solutions

Employment Law Essentials Manual + Online Edition w/ 1-Year Update Service

 


New 2014 Labor Law Posters

State and Federal Labor Law Poster Set For Your State (English) 

 


 

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