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Government Employee Training

The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions. Learn more
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Who Cares? (Government version) (DVD)

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more
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Inclusion Insights (DVD)

by Dr. Steven Robbins

Video Steaming Also Available!

Stereotypes, Lazy Brains & Unintentional Intolerance

This new DVD Training Program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences. Learn more

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Harassment & Diversity Collection (5-DVD Courses)

This collection of new, award-winning and top-selling harassment and sexual harassment training videos will not only help you comply with legal requirements, but will also encourage employees to embrace their diverse workforce and celebrate the differences that make us all unique. Learn more
  reg. $1,295.00
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Harassment Is (Government Version) DVD

Harassment Is (Government Version) DVD

Produced - 2005

Video Streaming Also Available

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

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Basic Management Training Complete Series

Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. Learn more
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Military Career Transition Package

Military Career Transition Package

Transitioning military face many challenges when re-entering civilian society and searching for a job. Guidance tailored to their unique situations more effectively helps them overcome obstacles and get on track to career and life success. Learn more
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Wrong Way Right Way: Ethics Cases Part 1 (DVD)

Wrong Way Right Way: Ethics Cases Part 1 (DVD)

Follow the trend and inject refreshing laughter into your ethics training with the help of Wrong Way Right Way: Ethics Cases Part 1 Learn more
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Customer Service Counts (DVD)

New 2013 Release!

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. Learn more

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Workplace Violence Employee/Manager Combination DVD Package

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Learn more
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Workplace Ethics DVD

Answer the question "Why be ethical?" and teaches all employees, including managers and supervisors, an ethical decision-making process that protects your organization and makes it a better place to work. Learn more
Includes:
One employee study guide
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Incident Command System DVD

Incident Command System DVD

Incident Command System (ICS) - The purpose of this program is to provide a brief overview of the Incident Command System or ICS, the responsibilities of the parties involved at an incident response, and describe the system of command that is vital to a successful incident response. Learn more
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People & Productivity Collection (5 DVD Programs)

How can companies fill human resource needs when generational gaps and a shrinking labor pool make it difficult to find and retain qualified talent? For answers, turn to this 5-program set, chock-full with proven strategies currently in use by some of today's most successful companies. Learn more
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Harassment & Diversity: Respecting Differences Employee/Manager Combination DVD Package

Everyone in the workplace can benefit from understanding what qualifies as harassment, and why it cannot be tolerated. These comprehensive programs clarify how to recognize and prevent harassment, and what to do if harassment occurs.

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Health & Safety Collection (7 Courses)

Health & Safety Collection (7 Courses)

Save money by buying this series that shows you care about safety and compliance. These popular videos demonstrate techniques for dealing with common issues that affect the health and safety of your work force. Learn more
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Continuous Process Improvement - Facilitator Kit

Continuous Process Improvement - Facilitator Kit

Packaged Training Program: Integrated Curriculum

Don't be fooled by the myth that just because a process worked well in the past that theirs no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. Learn more

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Facility Security The Critical Link (DVD)

Facility Security The Critical Link (DVD)

Most emergency situations arise with very little warning, and we now know that a terrorist attack can strike in any form. Learn more
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Terrorism, Security & Your Safety in the Workplace PowerPoint Kit

Terrorism, Security & Your Safety in the Workplace PowerPoint Kit

Many employees bring their personal safety fears about terrorism to work with them. Help calm those security concerns and improve safety and productivity with this out of the box training meeting kit - PowerPoints and booklets Learn more
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Emergency Action: Preparedness Package - 5 Videos In One Package

Emergency Action Preparedness - 5 Safety Videos in one package. Learn more
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Manager's Collection (8 DVD Courses)

Manager's Collection (8 DVD Courses)

Develop your leadership and supervisory skills with these high-impact productions. Nine management training top-selling titles provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans. Learn more
  reg. $1,395.00
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Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

A "total training package" to help train supervisors and employees on preventing bullying and violence in the workplace. Learn more
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Ouch! Your Silence Hurts - DVD (Government Discount)

Video Steaming Also Available!

Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

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Spanish Collection for Employees (4 Courses)

Spanish Collection for Employees (4 Courses)

Provide your workforce with the training tools they need to do their best. This collection provides basic solutions for a demanding work environment. Learn more
  reg. $799.00
On Sale

Influence & Negotiation Collection (5 DVD Program)

Influence is not just for leaders. Call it persuading, negotiating, or convincing ethical influence is the foundation of powerful business relationships. This 5-program set reveals powerful techniques that will put you on the right track. Develop behaviors that are sure to enhance your position of power and influence. Learn more
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Workplace Violence: Looking Out for Each Other DVD

Workplace Violence: Looking Out for Each Other alerts employees to the less newsworthy, but damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying and domestic abuse that can lead to more serious incidents. Learn more
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Human Resource Collection (8 Courses)

Video Steaming Also Available!

As a Human Resources Manager, you have a lot of responsibility within your company. Use this specially priced set of eight training videos as a guide to help ensure that your workplace maintains a respectful atmosphere, while keeping yourself protected against any potential legal problems, and making your job easier. Learn more
  reg. $1,495.00
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Emergency Action Plan: Crisis Under Control - DVD

Emergency Action Plan: Crisis Under Control - DVD

Release - 2005

OSHA's 1910.38 requires that each company develop a workable Emergency Action Plan. With the new threats facing our society today, such a plan is required not only for compliance, but also for survival. Make sure your organization has a well thought out plan in place by following the guidelines provided in this program.

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Optimizing Individual Performance During Change - Facilitator Kit

Optimizing Individual Performance During Change - Facilitator Kit

During a period of transition and growth, reorganization and new leadership, it is critical that all members of the organization view themselves as valuable resources. Their support is vital to the success of the change initiative and the organization overall. Learn more

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Executive Leadership Collection (5 DVD Programs)

Strong leadership is critical to the success of any enterprise, and effective leaders inspire and unify their workforce, set challenging but attainable goals, and provide a solid image to the outside world. This 5-program set presents invaluable skills and leadership techniques from some of the brightest thought leaders in modern business. Learn more
  reg. $495.00
On Sale

Quality Service in the Public Sector - DVD

Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Learn more

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Meetings That Work! Facilitator Kit

Meetings That Work! Facilitator Kit

Maximizing The Effectiveness Of Your Meetings

Poorly planned meetings often result in unclear goals and objectives which inevitably lead to other time consuming, non-productive meetings down the road. In contrast, well-conducted meetings are powerful communication tools that improve productivity, encourage team involvement, and build commitment. Learn more

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Mastering Change Management: Facilitator Kit

Mastering Change Management: Facilitator Kit

Optimize Performance During Change

In times of transition, priorities change and organizations need to respond as quickly as possible to new requirements and optimizing performance despite the uncertainties. Learn more

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Managing Projects Effectively: Facilitator Kit

Managing Projects Effectively: Facilitator Kit

Since a well-planned project is "50%" done, this highly-focused packaged training program concentrates on the initial and critical phase of managing projects: planning. Through this program, you develop project plans that result in accurate resource allocation, rapid project deployment, minimal time/budget variation, and value-added evaluation. Learn more

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Strategy & Change Collection (5 DVD Programs)

In this five-briefing series you will learn techniques that you can put straight to work. Learn how to keep your organization aligned with your strategy while harnessing the power of change. These are but a few of the compelling questions this series will answer: Learn more
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Spanish Collection for Managers (4 Courses)

Spanish Collection for Managers (4 Courses)

Develop your leadership and supervisory skills with these four high-impact Spanish productions. The videos in this collection will ensure that every member of your workforce has the training and tools they need to effectively lead in a diverse environment. Learn more
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