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The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions. Learn more
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Who Cares? (Government version) (DVD)

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more
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Inclusion Insights (DVD)

by Dr. Steven Robbins

Video Steaming & USB Flash Drive Option Also Available!

Stereotypes, Lazy Brains & Unintentional Intolerance

This new DVD Training Program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences. Learn more

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Harassment & Diversity Collection (5-DVD Courses)

This collection of new, award-winning and top-selling harassment and sexual harassment training videos will not only help you comply with legal requirements, but will also encourage employees to embrace their diverse workforce and celebrate the differences that make us all unique. Learn more
  reg. $1,295.00
On Sale

Harassment Is (Government Version) DVD

Harassment Is (Government Version) DVD

Produced - 2005

Video Streaming Also Available

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

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Basic Management Training Complete Series

Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.) Learn more
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Military Career Transition Package

Military Career Transition Package

Transitioning military face many challenges when re-entering civilian society and searching for a job. Guidance tailored to their unique situations more effectively helps them overcome obstacles and get on track to career and life success. Learn more
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Wrong Way Right Way: Ethics Cases Part 1 (DVD)

Follow the trend and inject refreshing laughter into your ethics training with the help of Wrong Way Right Way: Ethics Cases Part 1 Learn more
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Customer Service Counts (DVD)

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming) Learn more
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Workplace Violence Employee/Manager Combination DVD Package

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. (DVD or Video Streaming) Learn more
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Workplace Ethics DVD

Answer the question "Why be ethical?" and teaches all employees, including managers and supervisors, an ethical decision-making process that protects your organization and makes it a better place to work. (DVD or Video Streaming) Learn more
Includes:
One employee study guide
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Incident Command System DVD

Incident Command System DVD

Incident Command System (ICS) - The purpose of this program is to provide a brief overview of the Incident Command System or ICS, the responsibilities of the parties involved at an incident response, and describe the system of command that is vital to a successful incident response. Learn more
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Harassment & Diversity: Respecting Differences Employee/Manager Combination DVD Package

Everyone in the workplace can benefit from understanding what qualifies as harassment, and why it cannot be tolerated. These comprehensive programs clarify how to recognize and prevent harassment, and what to do if harassment occurs. (Available in English & Spanish)

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Health & Safety Collection (7 Courses)

Health & Safety Collection (7 Courses)

Save money by buying this series that shows you care about safety and compliance. These popular videos demonstrate techniques for dealing with common issues that affect the health and safety of your work force. Learn more
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Facility Security The Critical Link (DVD)

Facility Security The Critical Link (DVD)

Most emergency situations arise with very little warning, and we now know that a terrorist attack can strike in any form. Learn more
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Emergency Action: Preparedness Package (5 Videos In One Package)

Emergency Action Preparedness - 5 Safety Videos in one package. Learn more
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Manager's Collection (8 DVD Courses)

Manager's Collection (8 DVD Courses)

Develop your leadership and supervisory skills with these high-impact productions. Nine management training top-selling titles provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans. Learn more
  reg. $1,395.00
On Sale

Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

A "total training package" to help train supervisors and employees on preventing bullying and violence in the workplace. Learn more
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Spanish Collection for Employees (4 Courses)

Spanish Collection for Employees (4 Courses)

Provide your workforce with the training tools they need to do their best. This collection provides basic solutions for a demanding work environment. Learn more
  reg. $799.00
On Sale

Workplace Violence: Looking Out for Each Other DVD

Workplace Violence: Looking Out for Each Other alerts employees to the less newsworthy, but damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying and domestic abuse that can lead to more serious incidents. Learn more
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Human Resource Collection (8 Courses)

Video Steaming Also Available!

As a Human Resources Manager, you have a lot of responsibility within your company. Use this specially priced set of eight training videos as a guide to help ensure that your workplace maintains a respectful atmosphere, while keeping yourself protected against any potential legal problems, and making your job easier. Learn more
  reg. $1,495.00
On Sale

Emergency Action Plan: Crisis Under Control - DVD

Emergency Action Plan: Crisis Under Control - DVD

Release - 2005

OSHA's 1910.38 requires that each company develop a workable Emergency Action Plan. With the new threats facing our society today, such a plan is required not only for compliance, but also for survival. Make sure your organization has a well thought out plan in place by following the guidelines provided in this program.

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Quality Service in the Public Sector - DVD

Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Learn more

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Spanish Collection for Managers (4 Courses)

Spanish Collection for Managers (4 Courses)

Develop your leadership and supervisory skills with these four high-impact Spanish productions. The videos in this collection will ensure that every member of your workforce has the training and tools they need to effectively lead in a diverse environment. Learn more
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Human Energy At Work Series - 6 DVD Set

Human Energy At Work Series - 6 DVD Set

Incorporate the key challenges facing today's workplace. Based on extensive research and interviews with leaders, managers and employees of Fortune 1000 companies as well as government, non-profit and other organizations. Learn more

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Planning Successful Employee Performance: Facilitation Kit

Planning Successful Employee Performance: Facilitation Kit

For employees to achieve their maximum potential, managers and supervisors must effectively establish and communicate performance expectations. Learn more
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A Clear Picture: Harassment In The Public Sector - DVD

A Clear Picture: Harassment In The Public Sector - DVD

Free Online Preview 

The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.

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Interviewing And Selecting High Performer: Facilitation Kit

Interviewing And Selecting High Performer: Facilitation Kit

Assess Past Performance And Predict Future Success

Now more than ever, organizations need high performers who not only fit their job descriptions, but also can multi-task when necessary. Interviewing And Selecting High Performers reveals how to distinguish these select few individuals from the crowd. Learn more

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A Real World Guide to Diversity in the Workplace - DVD

A Real World Guide to Diversity in the Workplace - DVD

Video Streaming Available!

Educate your new and existing employees on the basics of today's more pressing human resource topics with the Positive Prevention Series. The secret is in capturing each employee's attention with these engaging videos/DVDs that provide easy to grasp content and Q&A scenarios that assure employee understanding.

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Who Cares? (DVD)

Available for Video Streaming!

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more

Our Price

Click 'n Train: Interviewing Skills for Supervisors PowerPoint

Click 'n Train: Interviewing Skills for Supervisors PowerPoint

Good hiring decisions are crucial to the success of your business, and effective interviews are an essential element in making good hiring decisions. Properly conducted interviews identify the kinds of employees you want and need for your organization, helping to develop a diverse and productive workforce. Learn more

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Building the Virtual Team (DVD)

Video Steaming Also Available!

Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America. Learn more

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Defensive Driving For Government Employees (DVD)

Defensive Driving For Government Employees (DVD)

This program looks at techniques to help prevent accidents from happening, and in the case of unavoidable accidents, help lessen their severity. Learn more
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Coaching For Peak Employee Performance: Facilitation Kit

Coaching For Peak Employee Performance: Facilitation Kit

Help Others Achieve Optimal Success

Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Learn more

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Expanding Personal Influence & Negotiation Skills: Facilitation Kit

Expanding Personal Influence & Negotiation Skills: Facilitation Kit

Understand Which Strategies To Use When

To succeed in a world of rapid change, strategic alliances, and cross-functional work teams, leaders must possess more than one personal management style. Learn more

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