Government Training


The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

The Right Words at the Right Time... Customer Service Recovery for Government (DVD)

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions. Learn more
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Who Cares? (Government version) (DVD)

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more
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Inclusion Insights - Diversity Training Video / DVD

by Dr. Steven Robbins

Video Steaming & USB Flash Drive Option Also Available!

Stereotypes, Lazy Brains & Unintentional Intolerance

This new video training Program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences. Learn more

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Military Career Transition Package

Military Career Transition Package

Transitioning military face many challenges when re-entering civilian society and searching for a job. Guidance tailored to their unique situations more effectively helps them overcome obstacles and get on track to career and life success. Learn more
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Harassment Is (Government Version) Training DVD

Harassment Is (Government Version) Training DVD

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

Produced - 2005

Video Streaming Also Available

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Basic Management Training Complete Series

Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.) Learn more
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Wrong Way Right Way: Ethics Cases Part 1 (Video / DVD)

Follow the trend and inject refreshing laughter into your ethics training with the help of Wrong Way Right Way: Ethics Cases Part 1 Learn more
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Customer Service Counts Training DVD

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming) Learn more
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Workplace Violence — Employee/Manager Combination DVD Package

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. (DVD or Video Streaming) Learn more
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Workplace Ethics Training Video / DVD

Answer the question "Why be ethical?" and teaches all employees, including managers and supervisors, an ethical decision-making process that protects your organization and makes it a better place to work. (DVD or Video Streaming) Learn more
Includes:
One employee study guide
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Incident Command System DVD

Incident Command System (ICS) - The purpose of this program is to provide a brief overview of the Incident Command System or ICS, the responsibilities of the parties involved at an incident response, and describe the system of command that is vital to a successful incident response. Learn more
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Harassment & Diversity: Respecting Differences — Employee/Manager Combination Video / DVD Package

Everyone in the workplace can benefit from understanding what qualifies as harassment, and why it cannot be tolerated. These comprehensive harassment video training programs clarify how to recognize and prevent harassment, and what to do if harassment occurs. (Available in English & Spanish) Learn more
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Health & Safety Training Collection (DVDs)

Health & Safety Training Collection (DVDs)

Save money by buying this series that shows you care about safety and compliance. These popular videos demonstrate techniques for dealing with common issues that affect the health and safety of your work force. Learn more
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Facility Security The Critical Link (DVD)

Facility Security The Critical Link (DVD)

Most emergency situations arise with very little warning, and we now know that a terrorist attack can strike in any form. Learn more
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Emergency Action: Preparedness Package (5 Videos In One Package)

Emergency Action Preparedness - 5 Safety Videos in one package. Learn more
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Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

A "total training package" to help train supervisors and employees on preventing bullying and violence in the workplace. Learn more
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Influence & Negotiation Collection (5 DVD Program)

Influence is not just for leaders. Call it persuading, negotiating, or convincing – ethical influence is the foundation of powerful business relationships. This 5-program set reveals powerful techniques that will put you on the right track. Develop behaviors that are sure to enhance your position of power and influence. (DVD or Video Streaming) Learn more
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Workplace Violence: Looking Out for Each Other DVD

Workplace Violence: Looking Out for Each Other alerts employees to the less newsworthy, but damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying and domestic abuse that can lead to more serious incidents. Learn more
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Emergency Action Plan: Crisis Under Control - DVD

Emergency Action Plan: Crisis Under Control - DVD

Release - 2005

OSHA's 1910.38 requires that each company develop a workable Emergency Action Plan. With the new threats facing our society today, such a plan is required not only for compliance, but also for survival. Make sure your organization has a well thought out plan in place by following the guidelines provided in this program.

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Quality Service in the Public Sector - DVD

Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Learn more

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A Clear Picture: Harassment In The Public Sector - DVD

A Clear Picture: Harassment In The Public Sector - DVD

The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale Learn more
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A Real World Guide to Diversity in the Workplace - DVD

A Real World Guide to Diversity in the Workplace - DVD

Video Streaming Available!

Educate your new and existing employees on the basics of today's more pressing human resource topics with the Positive Prevention Series. The secret is in capturing each employee's attention with these engaging videos/DVDs that provide easy to grasp content and Q&A scenarios that assure employee understanding.

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Who Cares? (DVD)

Available for Video Streaming!

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care. Learn more

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Building the Virtual Team: Communication Across Cultural Diversity (DVD)

Video Steaming Also Available!

Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America. Learn more

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Defensive Driving For Government Employees (DVD)

Defensive Driving For Government Employees (DVD)

This program looks at techniques to help prevent accidents from happening, and in the case of unavoidable accidents, help lessen their severity. Learn more
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Service for All: Customer Service in a Diverse World - DVD

(DVD or Video Streaming) This customer service DVD helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service—regardless of age, ethnicity or national origin. Learn more
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Diversity and Cultural Awareness Facilitator's Guide Kit

Diversity and Cultural Awareness Facilitator's Guide Kit

The Diversity and Cultural Awareness Profile will help individuals understand how much awareness and commitment exists towards the diversity of individuals and different backgrounds in their organization.

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Dealing with the Irate Customer II (DVD)

(DVD or Video Streaming)

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Learn to Lead: Lessons with Captain Sully Sullenberger (DVD)

Help employees embrace their roles as leaders and show them how to make a transformative impact on ethics, morale, teamwork, and productivity. The program examines Captain Sullenberger's five leadership principles Learn more
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Cultural Awareness - DVD

Cultural Awareness - DVD

In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places. Learn more
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Global One: Intercultural Communications DVD

Global One: Intercultural Communications DVD

Video Streaming Available!

To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures Learn more

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Workplace Violence for Employees: The Early Warning Signs - DVD

Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. (DVD or Video Streaming) Learn more
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How to Connect in Business...in 90 seconds or less - DVD

How to Connect in Business...in 90 seconds or less - DVD

Free Online Preview Available!

How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet.

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Wrong Way Right Way: Ethics Cases Part 2 (Video / DVD)

Follow the trend and inject refreshing laughter into your ethics training with the help of Wrong Way Right Way: Ethics Cases Part 2 Learn more
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Keeping the Good Ones - Video on DVD

Keeping the Good Ones - Video on DVD

Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. Learn more
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