Hospitality Management Articles
20 Business Etiquette Tips for Working Professionals
In this article, we’ll review the top 20 business etiquette tips for working professionals. Business etiquette is a set of rules that employees, managers, and executives should follow to keep the company's image up and treat each other with respect.
The Basics of Hospitality Management
In this article, we will delve into the basics of hospitality management, exploring the key elements that contribute to the success of this dynamic industry.
Dealing with Difficult Customers: What You Need to Know
Customers and clients can be tough. If you’ve been in the workforce for any length of time, you have most likely run into a customer who was irate.
Hotel Industry Current and Future Trends
Hospitality has long been synonymous with the hotel industry. Any changes in trends of hotel business have wide-scale implications for an otherwise diverse industry. What might be an opportunity for a traveler can be a matter of survival for hotels. It will not be an oversimplification to suggest that the emerging concepts in hotel industry reveal an atmosphere of stiff competition. Here is a look at a few major issues
Hospitality Customer Service: Achieving Nirvana
When a hospitality company has a reputation for offering excellent customer service, many weary travelers will opt to be pampered and comforted over cheap prices. Going beyond the expected with hospitality customer service involves taking that extra step to ensure customer satisfaction
Active Shooter Preparedness for Employees & Managers - What you Need to Know
In the U.S., during 2018, the Federal Bureau of Investigations (FBI) designated 27 shootings as active shooter incidents. The FBI defines an active shooter as one or more individuals actively engaged in killing or attempting to kill people in a populated area (usually with a firearm).