Online Customer Service Training for Employees
Customer Service Communication
We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques. We will lern the key to great customer service.
Learn more...Customer Service - The Skills Required
You will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence
Learn more...Customer Service - How to Excel
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
Learn more...Customer Service How to Handle Difficult Customers
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...