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Online Customer Service Training for Employees


L7004DVD

Customer Service Communication

We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques. We will lern the key to great customer service.
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L7008

Customer Service - The Skills Required

You will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence
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L7007

Customer Service - How to Excel

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
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L7005

Customer Service How to Handle Difficult Customers

The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
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IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
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IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...

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