The Problem-Solving & Decision-Making Toolbox

Authors: Paul Wildman & Jon Warner

These ready-to-use tools are applicable to problem solving, decision making, creativity and innovation, quality, operations and service. Tools include: Force Field Analysis, Process Mapping, Decision Trees, Cost Benefit Analysis, SWOT Charts, Evaluation Matrix and many more. 32 fully reproducible, ready-to-use tools to help you build your know-how to solve problems, be more creative, and make better decisions

Paul Wildman and Jon Warner

Effective and efficient problem-solving and decision-making are not only valuable individual skills for work and non-work situations alike, but they are also prerequisites for effective ongoing organizational performance and success. If an enterprise fails to identify problems or challenges correctly or fails to resolve them properly, then sales, market share, expenses, customer and employee satisfaction, profits, and shareholder dividends can all be seriously affected.

This "toolkit" aims to give individuals a range of tools and processes to help increase the number of forward options that are available, assist in generating a range of alternative choices, or just apply a series of systematic steps to move forward positively and get to a useful conclusion or decision more quickly and/or more cost effectively.