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 John Cleese Training Programs Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. *Also available in French and Spanish
Best-Seller Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide.
 Produced - 1994 Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction. Coaching for Results presents a three-step model to enable your mangers to introduce a coaching culture into your organization by:
The resource DVD expands upon this three-step model and shows coaching in practice. Three short programs examine:
Program includes: DVD (25 mins), Resource DVD (45 mins), self study DVD (25 mins), training guide, coaching resource guide and self study workbook.
 Best-Seller! Produced - 1990 This training program is designed to ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal. This popular video emphasizes the need to remain in control, avoid irrelevant arguments and gain agreement on specific, measurable performance goals. The Dreaded Appraisal lets you sit in as three managers review three different employees, each an archetype of a 'problem' personality. Each illustrates a different challenge for managers and each presents an opportunity to turn negative attitudes into positive actions. First comes Shy Sharon, who has bottled up all her opinions and concerns. The manager helps Sharon to express herself in a positive manner and see the value of honest, open communication. Next is Touchy Tracey, who takes the defensive, insisting every comment the manager makes is a criticism. The manager helps Tracey regain her balance and accept constructive criticism gracefully. Getting through to Aggressive Alan calls for a completely different approach. Eventually, the manager pries him away from his organizational critique and shifts the focus to where it belongs, on Alan's role. The Dreaded Appraisal comes with a special video for the appraisee, explaining what to expect, how to prepare and how to benefit from the appraisal. Learning Objectives:
Program includes: DVD (25 mins, appraisee program (3 mins),course leader's guide, participant worksheets on disk and PowerPoint slides on disk
 Best-Seller Featuring John Cleese Series Objective: To give all sales staff a solid grounding in core sales skills. This classic four-part series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Part 1: The Preparation: Shows why it is imperative for salespeople to get to know their customers and to understand how their products or services can benefit their client.
Part 2: The Presentation: Sales staff learn how to stay cool and dispassionate even when a customer criticizes them or their products.
Part 3: Difficult Customers: Deals with the duckers, ditherers, and dictators that often stand in the way of progress. How to use people's anxieties, laziness, or vanity are some of the suggested techniques to help get things moving. Free Preview: Difficult Customers
Part 4: Closing The sale: This is an area where even skilled salespeople fear rejection, which delays closing. They will find out how to conclude a deal efficiently and effectively. Free Preview: Closing the Sale Program Includes: So You Want to Be A Success At Selling SERIES Training Video-VHS and a Discussion Guide. Each program in the series is also sold separately for $870.00
Featuring John Cleese/ Release date: 2000 The aim of these programs are to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. The program also enables managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. This two DVD set includes the following programs:
Performance Matters: The Importance of Praise Free Preview
The benefits:
Performance Matters: The Need for Constructive Criticism Free Preview
The programs aim is to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. To enable managers to employ criticism as a means of preventing the same mistake from being made over and over. (Length: 21 minutes) The benefits:
Produced - 2007
To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurized workplace, it is all too easy for managers to forget that their primary responsibility is to get the best out of those they manage. So how do managers do this? This learning resource takes this fundamental management question and provides some answers. The program follows David (IT Manager) and Louise (Marketing Manager) as they find out what managing friendly, lacks consistency and is unclear what he wants and expects as a manger. In contrast, Louise is highly organized but does not involve her team through collaboration. As a result her team members do not develop as they should. In Managing performance every day, we see David and Louise learn an easy to follow 5-step process of beyond the appraisal, and how to put this in to practice. And as a result, they begin to see real benefits ' both to the performance of their teams and to the output of their project they have been jointly working on. The benefits:
Program includes: DVD (25 mins)Trainers guide and Workbook OHT and handouts.
 Featuring John Cleese and Dawn French The light-hearted approach of this world-famous video helps take the fear out of financial documents and complex concepts, and although accounts might never become a manager's favorite topic it does at least make them understandable. Using the device of contrasting the apparent worldliness of a well-educated company director and the business acumen of the streetwise owner of a small factory, we're shown how the whole process of business finance works. Because the success or failure of her manufacturing company is down to her, she knows the importance of understanding how money goes round the business and how to track and measure it - and she's happy to explain it in everyday language. Having been previously too embarrassed to admit his lack of knowledge, her grateful pupil learns the difference between key documents and the significance of the balance sheet, profit and loss accounts and cash-flow forecasts. The benefits
Release date: 1993 Program includes: DVD or VHS,(30 mins), Showreel tape Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
Featuring John Cleese Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on their entire departments workload? The lesson of this timely program is a universal managers need to delegate their projects accordingly. As a result, they'll discover more time to coach the team.
VHS; Part 1: 9 minutes, Part 2: 29 minutes; includes leader's guide.
Talking on the phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master the techniques of positive, friendly telephone communication. Cleese takes you from the brief introduction to closing the call, with helpful advice every step of the way. You'll discover how to ask open questions, listen actively, and send verbal signals to the caller to ensure their message is heard and understood. Learn to volunteer useful information, agree on next steps, and handle complaining callers. There's also a lesson on voice mail techniques, including tips for prioritizing and screening calls, updating greetings, and leaving concise messages. Produced by Video Arts.
Includes: A 33 minute DVD or VHS video and leader's guide.
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. It covers the body language and verbal indicators of aggression, diffusion techniques and preparation and ideas for reducing risk and preventing violence. Written materials also provide information and exercises on levels of acceptable behaviour, causes of aggression, anger and its constructive use, assertive communication and body and verbal language from a multi-ethnic perspective. The benefits
Program includes: DVD (39 mins)
Produced: 1996
To help managers appreciate the importance of budgets to business activity and to give guidance on building up and controlling a budget. The owner of a small manufacturing business (John Cleese) finds himself in a typical predicament. Sales are up 50 percent on the previous year but profits are down. His knowledgeable friend is able to explain that the increase and the extra expenditure it incurred were not previewed in the original budget. Features and applications
Program includes: DVD or Video (30 mins) & Course Leader's Guide
Featuring John Cleese
The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In Part 3: damnation a hard-working manager is so disorganised that he unwittingly makes the lives of his family and colleagues a misery. His disorganisation leads to an early heart attack and a confrontation with St Peter. By being given a second chance on Earth, he is able to learn the principles of time management in a way that viewers, many of whom will be unaware of their own faults, can easily relate to. The benefits
Release date: 1996 Program includes: DVD or VHS, (25 mins), Meeting break DVD, Course leader’s guide, Delegate worksheets on disk Powerpoint slides/OHPs on disk and Self-study workbook
Featuring John Cleese, Nigel Lindsay and Beatie Edney. Release date: 1996
The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In Part 2: salvation the manager has returned to Earth full of enthusiasm, but his inability to establish priorities and to delegate effectively lands him back in front of St Peter. The program shows why managers should consider the actual purpose of their jobs, and not the function. They must learn how to schedule time for active tasks, while leaving time for reactive tasks. By delegating and retaining responsibility, they will make more effective use of their own time and that of their team, and contribute to everyone’s motivation and morale. The benefits
Program includes: DVD or VHS, (29 mins), Meeting break DVD, Course leader’s guide,Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
featuring John Cleese, Nigel Lindsay, Beatie Edney and Ann Bryson. Release date: 1997 This program, which picks up from the story in the first two parts of the series but can be used as a stand-alone resource, shows how effective managers can create time to focus on their teams. The now organized manager is called to St Peter, this time following an annual health check. Here he learns that his management style still leaves a lot to be desired, since he is failing to organize his team. Through highly memorable wrong-way, right-way scenarios, viewers will learn three steps to successful delegation. It is the manager's role to ensure that each team member understands their purpose. The manager must define and identify their overall objective and their key result areas so that they know what is expected of them. Individuals should be set standards to achieve, measurable either by quality, quantity or cost, so that both they and the manager know how they are doing. And managers must agree targets with individual team members in order to help them develop and realise their potential, or to bring their performance back on track. Following the three steps, the manager will be able to improve the performance and results of individuals, the team and the organization. The benefits
Style: Humorous drama Program includes: DVD or VHS part 3, (20 mins), Showreel tape, Meeting break DVD, Course leader's guide and Delegate worksheets on disk
Featuring John Cleese
Three factors determine profit - cost, price and volume. What isn't so simple is balancing the relationship between the three. If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, marginal and total absorption costing, brings a glazed look to your eyes it is likely that you have never seen this witty and brilliantly simple explanation. Features and applications
Program includes: DVD (23 mins)
Featuring John Cleese People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation once it has gained currency. The grapevine shows what can happen when people suspect the worst and start to make up things for themselves. One of the largest customers of a fictional company has called in the receivers; the MD has made contingency plans and is confident that new contracts will forestall the need for compulsory redundancies. The message that managers were to pass on was one of reassurance but the production head doesn't brief his team properly and their fears mount, fuelled by the fact that people in other departments seem to know more than they do. Only when a key member of staff hands in his notice does he realise his mistake and the importance of structured communication . The benefits
Program includes: DVD(28 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
 Hosted by John Cleese
To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff-yet is has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake-and people shouldn’t have to wait until an appraisal to discover they have done something wrong. The program is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink. But rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant-including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally rather than what they had done. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future. Features and applications:
Program includes: 24 minute VHS or DVD video
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