Quality Management


ISO 9001 Quality Manual and Procedures (Download)

ISO 9001 Quality Manual and Procedures (Download)

The ISO 9001 QMS Policies and Procedures Manual comes with over 400 pages of practical documentation designed to help you comply with the latest version of the ISO 9001 standard. Learn more
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Quality Service in the Public Sector - DVD

Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Learn more

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Time: The Next Dimension of Quality - DVD

Time: The Next Dimension of Quality - DVD

How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer. Learn more

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The Project Manager's Partner

The Project Manager's Partner

A Step-by-Step Guide to Project Management, Second Edition by Michael Greer

Like its predecessor, The Project Manager's Partner Second Edition draws its inspiration from The Project Management Institute's Guide to PMBOK (Project Management Body of Knowledge), seeking to provide specific how-to-do-it tips for achieving many of the PM practices identified in PMBOK. 

 

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Supervising for Quality - DVD

(DVD or Video Streaming) >This program introduces viewers to a group of managers in a variety of business settings, including a manufacturing company, a book store, a warehouse, and a bike shop. Learn more
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15 Activities for Reinforcing Business Ethics and Values (Print Version)

15 Activities for Reinforcing Business Ethics and Values (Print Version)

This book holds 15 simple to-utilize exercises that could be utilized separately or all in all to strengthen your organization's morals and qualities. Also rouse workers to recommit to mindful business conduct. Unique workers, groups, and assemblies will take an interest in captivating pretends, examinations and research endeavors Learn more
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Rapid Skillbuilder Library - 2 Volume Set

Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more
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Discovering Operational Discipline: Facilitators

Discovering Operational Discipline: Facilitators

This workshop explores the 15 characteristics that we should seek during any interaction with others. The workshop introduces the synergistic relationships between business excellence, operating excellence, and operational discipline for an organization. Learn more
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Total Quality Management and You (Handbooks / 25 Pack)

Total Quality Management and You (Handbooks / 25 Pack)

Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction. Learn more

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Compendium of Questionnaires and Inventories Volume 2 - Download

Compendium of Questionnaires and Inventories Volume 2 - Download

The second volume of the popular Compendium of Questionnaires and Inventories has arrived – with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in training and development activities. Learn more
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The Problem-Solving & Decision-Making Toolbox

The Problem-Solving & Decision-Making Toolbox

These ready-to-use tools are applicable to problem solving, decision making, creativity and innovation, quality, operations and service. Tools include: Force Field Analysis, Process Mapping, Decision Trees, Cost Benefit Analysis, SWOT Charts, Evaluation Matrix and many more. Learn more
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50 Activities for Creativity and Problem Solving (Print Version)

50 Activities for Creativity and Problem Solving (Print Version)

These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods. Learn more
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Mission Critical: Getting Results By Attacking Conventional Thinking (DVD)

Mission Critical: Getting Results By Attacking Conventional Thinking (DVD)

This is the story of how NASA built a new center faster, better, and cheaper by attacking conventional approaches. Learn more
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AS9100 Procedures Manual (Download)

AS9100 Procedures Manual (Download)

The AS 9100 Aerospace Policies and Procedures explain in detail what the AS 9100 standard is about, how to produce an AS 9100 Quality Management Manual, and how to write AS 9100 procedures. All AS 9100 policies and procedures listed here conform to the new Rev. C requirements. Learn more
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100 Reproducible Workshops (PDF Electronic Delivery)

100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length. Learn more
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CEO Company Policies and Procedures Manual Templates (Download)

CEO Company Policies and Procedures Manual Templates (Download)

Quickly develop and implement the company Policies, Procedures, and Forms you need for your entire organization, and enjoy significant savings using this set of pre-written, editable business best practices. The nine-manual CEO bundle covers your most important policies and procedures needs. Learn more
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Basic Management Training Complete Series

Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.) Learn more
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The Complete 50 Activities Series Electronic Download Collection

The Complete 50 Activities Series Electronic Download Collection

The 50 Activities Series provides trainers and HR professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is at your fingertips. These FULLY REPRODUCIBLE ACTIVITIES are organized for ease of use with each title containing a summary index/chart of the activities included. Learn more
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Work Play: 36 Indoor/Outdoor Activities for Leadership, Team Building, and Problem Solving

Work Play: 36 Indoor/Outdoor Activities for Leadership, Team Building, and Problem Solving

Have you noticed how employees get engaged faster and learn better when the training process is fun? Now, with this facilitator-friendly handbook, you can inject play you’re your training to accomplish a variety of learning objectives and make learning fun and memorable. Learn more
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