Quality Management

Cornerstones of Quality - DVD

Video Steaming Also Available

The essence of quality management programs can be distilled into four cornerstone principles: continuous improvement; customer focus; employee involvement; and commitment to measurement and evaluation. This video bridges the gap between trendy phrases and actions that improve quality and help the bottom line. Learn more

Baldrige User's Guide: Organization Diagnosis, Design, and Transformation, 5th Edition (Updated for 2011 and 2012)

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Strategic Benchmarking Reloaded with Six Sigma: Improving Your Company's Performance Using Global Best Practice Book

Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. Learn more

Complaints and Quality Management - DVD

Produced - 1994

This witty program makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer and that's a problem that crops up again and again because no-one has attempted to solve the underlying issue. Learn more

Quality Control in Food Technology - DVD

Produced 2008

Today when we buy mass produced food products we expect consistent taste, texture, appearance and smell and a stringent standard of hygiene. Learn more

Quality and Safety in Nursing: A Competency Approach to Improving Outcomes - Book

Quality and Safety in Nursing: A Competency Approach to Improving Outcomes is the first comprehensive text of its kind devoted to the nursing community's role in improving quality of care and patient safety. Learn more

Quality Customer Service - DVD

The hospitality industry is a dynamic, highly competitive, customer-focused industry. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and the role of management in maintaining quality customer service standards. Learn more

Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Learn more

Quality: You Don't Have to Be Sick to Get Better - DVD

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Time: The Next Dimension of Quality - DVD

How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer. Learn more

The Project Manager's Partner

A Step-by-Step Guide to Project Management, Second Edition by Michael Greer

Like its predecessor, The Project Manager's Partner Second Edition draws its inspiration from The Project Management Institute's Guide to PMBOK (Project Management Body of Knowledge), seeking to provide specific how-to-do-it tips for achieving many of the PM practices identified in PMBOK. 

 

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The Customer is Always Dwight - DVD

Every organisation has processes; a series of operations changing one thing (a product or service) into another. Learn more

Medical Devices: EU Directives, Guidance Documents, CE Marking Process and ISO Certification Programs - CD

This OnDemand Web Seminar is also Available on CD

Why Should You Attend:

This webinar is focused on understanding the requirements of the Medical Device Directives, their linkage to the EU Clinical Trial Directive and the requirements of CE Marking and ISO Certification on commercializing products. Learn more

The Question Book Goes Interactive

Robert W. & Sandra S. Bauer

The QBGI is a unique resource that can save you countless hours and money. It includes both a Workbook and CD-ROM Software containing:

More than 2,500 survey questions, organized into more than 50 topical categories, for use in your survey design efforts. Learn more

Fundamentals of Quality Control and Improvement, 3rd Edition

Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Learn more

Inside a Large Resort - DVD

Free Online Preview

Resort tourism is a popular form of tourism entailing visitation to a resort generally for holiday purposes to relax on a beach, ski the snowfields or merely a break away from the hustle and bustle of everyday life. Learn more

Cleaning and Sanitation in the Food Industry

Produced 2009

Free Preview

Proper sanitation procedures are essential to the management of food safety for business operators. It can result in loss of customers, poor employee morale, (poor quality control) or poor food quality. Learn more

Supervising for Quality - DVD

Video Streaming Also Available

This program introduces viewers to a group of managers in a variety of business settings, including a manufacturing company, a book store, a warehouse, and a bike shop. Learn more

15 Activities For Reinforcing Business Ethics And Values

In today’s business climate, simply having an ethics policy in place isn’t enough. You must continually keep ethics up front and center to avoid the ethical violations—and erosion of confidence—seen in corporate America today. Learn more

Discovering Operational Discipline: Facilitators

Facilitation Guide for Discovering Operational Discipline Workshop. Operational discipline is defined as "a consistent pattern of desirable behavioral choices that support successful human activity." Learn more

How to Internal Audit to ISO 9001:2008 CD

This ISO 9001:2008 training will provide an understanding of the changes and requirements that Internal Auditors in ISO 9001 certified organizations will need to address to be compliant to the new ISO 9001:2008 revision. Learn more

Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more

EFFECTIVE INVESTIGATIONS What to Do When the Unexpected Happens! - Proper Investigation of Quality Events CD

This Quality inspection training will teaches tools and techniques that can be employed to get to the “root cause” of unexpected quality events, and to resolve them in a manner such that they stay resolved in a GMP compliant manner. Learn more

Basic Statistical Tools for Improving Quality (Book)

This book is an introductory book on improving the quality of a process or a system, primarily through the technique of statistical process control (SPC). Learn more

Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence (Book)

Value by Design is a practical guide for real-world improvement in clinical microsystems. Learn more