20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)

Enhance customer support at all levels of your organization with these volumes of twenty ready-to-use training workshops.

Each workshop includes detailed trainers notes, slideshow, & participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!

• Training Objectives
• Develop the core skills at the root of excellent customer service
• Overcome common service issue areas
• Enhance the quality of service at all levels of an organization

Selected Contents

• Who Are My Customers?
• Moments of Truth
• Thinking Sales
• Complaints & You
• Beating the Clock
• Teamwork
• Managing Customer Service