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20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)

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Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
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Additional information about 20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)

Enhance customer support at all levels of your organization with these volumes of twenty ready-to-use training workshops.

Each workshop includes detailed trainers notes, slideshow, & participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!

  • Training Objectives
  • Develop the core skills at the root of excellent customer service
  • Overcome common service issue areas
  • Enhance the quality of service at all levels of an organization

Selected Contents

  • Who Are My Customers?
  • Moments of Truth
  • Thinking Sales
  • Complaints & You
  • Beating the Clock
  • Teamwork
  • Managing Customer Service

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