Enhance customer support at all levels of your organization with these volumes of twenty ready-to-use training workshops.
Each workshop includes detailed trainers notes, slideshow, & participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
- Training Objectives
- Develop the core skills at the root of excellent customer service
- Overcome common service issue areas
- Enhance the quality of service at all levels of an organization
- Who Are My Customers?
- Moments of Truth
- Thinking Sales
- Complaints & You
- Beating the Clock
- Managing Customer Service