20 Training Workshops for Listening Skills

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.

Training Objectives

• Demonstrate how effective listening can enhance organizational performance
• Improve interpersonal relationships among staff
• Eliminate common blockages to listening

• How Well do You Listen?
• Blocks to Listening
• Listening Between the Lines
• Active Listening
• Communication Styles two-way Communication
• Listening and Stress
• When the Phone Rings
• Remembering What You Hear
• Note Taking
• Concentration

• Each workshop takes 1-3 hours.