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25 Reproducible Activities for Customer Service Excellence

25CS-F99
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Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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Additional information about 25 Reproducible Activities for Customer Service Excellence

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

Areas covered include:

  • the customer's first impression
  • customer paradigms
  • listening to the customer
  • finding out who the customer really is
  • how rumors get started and spread
  • the importance of telephone greeting messages
  • dealing with telephone tag
  • telephone communications
  • understanding what the customer really wants
  • characteristics of successful customer service
  • customer service diseases
  • developing your personal improvement plan
  • personalities of potential buyers
  • types of customers
  • customer complaints
  • tips for selling your product or service
  • positive and negative words
  • winning and losing the customer
  • logic vs emotion in selling

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