50 Activities for Achieving Excellent Customer Service

Activity Manual by Roy Bailey

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations

Activities cover

• Understanding stress
• Types of stress
• Stress and performance
• Sources of stress
• Managing stress

Training Objectives

• Identify the various forms of stress
• Decide which types of people may be susceptible to stress
• Examine the different sources of stress and the impact on people and their performance
• Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance