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Customer Service Basics (e-Learning Course)

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Individuals build the skills required to deliver excellent customer service and build customer loyalty.
$35.95
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Additional information about Customer Service Basics (e-Learning Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty.

This course bundle includes the following bite sized mobile ready courses:

  1. Building Customer Rapport
    Build your skills to perform essential customer rapport building actions
  2. Listening to Your Customers
    Learn how to effectively listen to your customers to meet their individual needs
  3. Developing Your Customer Focus
    Identify the actions you will take to strengthen customer loyalty
  4. Customer Service Over the Phone
    Implement the requirements to delivering great customer service over the phone
  5. Internal Customer Service
    Create a plan for how you will deliver great customer service
  6. Serving Customers in the Field
    Discover what is required to positively serve your customers in the field
  7. Customer Service Confrontation and Conflict
    Learn how to effectively manage difficult customer situations

Course Details:

  • Format: Self Pace / online e-Learning
  • License Term: 12-month access (one individual user per license)
  • Hardware and Software Requirements: The courses work well with Internet Explorer (v 8 - higher), Firefox, and Google Chrome. Please make sure you have Adobe Flash Player installed and that you are running the latest version of Flash Player, go to http://www.adobe.com/software/flash/about to check your version or get Flash http://www.adobe.com/go/getflash. We highly recommend at least 2-3 Mbps connection speed.

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