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Customer Service Management (e-Learning Course)


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Managers strengthen their skills to build great teamwork among their employees and team.

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Additional information about Customer Service Management (e-Learning Course)

Managers strengthen their skills to build great teamwork among their employees and team.

This course bundle includes the following bite sized mobile ready courses:

  1. Shaping the Direction of Customer Service
    Determine what you will do to help direct the company’s customer service strategy

  1. Inspiring and Motivating Customer Service Agents
    Learn how to inspire and motivate your customer service team

  1. Giving Feedback to Your Customer Service Agents
    Customer Service agents receive feedback on their performance

  1. Customer Service Coaching
    Provide the right level of coaching to your customer service agents

  1. Customer Service Quality
    Implement the key elements of quality service with your team

  1. Customer Feedback and Insight
    Find out from your customers what you and your team can do differently

  1. Onboarding New Customer Service Agents
    Help new hires be successful in the first few weeks of their new role

  1. Managing Remote Customer Service Teams
    Determine what is required to successfully manage a remote customer service team

Course Details:

  • Format: Self Pace / online e-Learning
  • License Term: 12-month access (one individual user per license)
  • Hardware and Software Requirements: The courses work well with Internet Explorer (v 8 - higher), Firefox, and Google Chrome. Please make sure you have Adobe Flash Player installed and that you are running the latest version of Flash Player, go to to check your version or get Flash We highly recommend at least 2-3 Mbps connection speed.

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