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Total Quality Management and You (Handbooks/25 Pack)

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Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.

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Additional information about Total Quality Management and You (Handbooks/25 Pack)

Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.

Topics covered in this booklet include:

  • Giving 100% effort 100% of the time
  • 4 steps of continuous improvement
  • Planning for quality
  • Measuring quality
  • How to handle quality problems
  • Giving customers quality service

All BLR Booklets feature:

  • Full color illustrations to capture attention
  • Simple, easy-to-read text for comprehension
  • 16 pages for fast, effective training
  • Carefully researched and reviewed content
  • Quiz and acknowledgement form to document training

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