Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.
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Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.
Topics covered in this booklet include:
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