Total Quality Management and You (Handbooks/25 Pack)

Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.

Topics covered in this booklet include:

• Giving 100% effort 100% of the time
• 4 steps of continuous improvement
• Planning for quality
• Measuring quality
• How to handle quality problems
• Giving customers quality service

All BLR Booklets feature:

• Full color illustrations to capture attention
• Simple, easy-to-read text for comprehension
• 16 pages for fast, effective training
• Carefully researched and reviewed content
• Quiz and acknowledgement form to document training