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Workshop Training Material

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20 Reproducible Customer Service Workshops (Vol. 1) Download

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
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20 Reproducible Workshops for Listening Skills (Download)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
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50 Activities for Achieving Change - PDF Download

A complete selection of training activities for teaching others the process of accepting change, demonstrating the need for change, reducing conflict, improving communication skills and more.
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50 Activities for Conflict Resolution - PDF Download

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This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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50 Activities for Developing Leaders Vol. II - PDF Download

Best-Seller By Lois B. Hart, Ed.D. (2003)

For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus o

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Building the Team Workshop Series

This workshop helps managers develop the necessary skills for appraising people and performance, disciplining and counseling employees, training, coaching, and delegating.
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Coaching for Results Workshop

This comprehensive new training program takes the approach that coaching is a series of skills to be mastered. The 12 skill modules can be facilitated individually or grouped in a flexible one day or two and a half day workshop.
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Communication Effectiveness Profile Kit

Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. The Communication Effectiveness Profile looks at the large and often complex subject of communicating with others.

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Compendium of Icebreakers Volume 2

Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers.

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Documenting Employee Performance Workshop

Documenting Employee Performance Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution.

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Emotional Intelligence Style Trainer's Kit

The Complete Emotional Intelligence Styles Trainers Kit provides pre and post training reference materials, skill building resources and all the materials needed to facilitate a complete training workshop on this new skill area.
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EXCEL - Managing to EXCEL - 12 Workshop Series

Excel is a collection of 12 half-day off-the-shelf workshops, each dedicated to the development of a single critical competency. Each workshop is detailed below.
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Flex Style Negotiating - Instructor's Manual

This Instructors Manual enables a trainer to deliver a one-day workshop scoring, interpreting and training with the Flex Style Negotiating instrument. There are experiential activities for exploring conflict and managing anger as well as negotiation role-plays.
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Influencing Style Clock Facilitator's Guide

This instructor-led workshop for managers and other professionals uses experiential learning and practice to enable managers and supervisors to lead and communicate collaboratively with more effectiveness and less reliance on purely autocratic methods.
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Leadership Effectiveness Profile Faciltator's Guide

This Facilitators Guide enables a trainer to lead a half-day workshop administering, scoring, and interpreting, the Leadership Effectiveness Profile. Includes templates for development planning and 96 sets of coaching tips.
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Managing Your Job Workshop Series

This interactive workshop helps managers develop the necessary skills for time management, prioritizing, setting goals, planning and scheduling.
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Relating to Others Workshop Series

This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing.
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Strategic Leader Facilitator's Guide (Revised)

The Facilitator’s manual includes a half day and a full day workshop outline to make it easier for the trainer to deliver workshops of varied length. Each topic is introduced with background concepts and there are notes for leading discussions and detailed instructions for leading participants through experiential exercises.

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The Complete SLTI Trainers Kit

The Strategic Leadership Type Indicator (SLTi) is fast becoming the new standard for a 4-quadrant type supervisory leadership assessment. Trainers appreciate its simplicity combined with ample support materials but without burdensome certification requirements. Supervisors and managers like the emphasis on teaching the appropriate use of four different management styles, particularly the coaching style widely considered the most flexible and motivative supervision technique in wide use today.
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Thinking and Deciding Clearly Workshop Series

This interactive workshop helps managers develop the necessary skills for problem solving, decision making, risk management, and thinking clearly.
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Train-the-Trainer - Course Book 3rd Edition

This proven workshop is for the non-professional trainer who must develop and conduct training sessions on occasion. As jobs change and re-training is needed at an increasing rate, more and more managers and team leaders are being called upon to do training that was formerly done by experienced trainers.

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Undeniable Secrets of Performance Appraisal Workshop

Here are 36 secrets that will change the way you feel about performance reviews.
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Train-the-Trainer - Instructor's Guide 3rd Edition

This proven workshop is for the non-professional trainer who must develop and conduct training sessions on occasion. As jobs change and re-training is needed at an increasing rate, more and more managers and team leaders are being called upon to do training that was formerly done by experienced trainers.
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Office Safety Training Package

Office Safety Training Package

Our comprehensive 12-program "Office Safety Training Video Package" covers a range of essential topics, including active shooter preparedness, fire safety, workplace violence, harassment prevention, emergency planning, and more.

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