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This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic). Later, the waiter gets what he gives when he takes a trip to a dentist who’s not too good at service himself. These scenes are mixed with comments from real people who reveal what they look for when it comes to customer service. You’ll see an increase in customer satisfaction when you take the time to give customers your attention and your respect.
Duration: 10 minutes