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Becoming A Customer Service Star ONLINE - Group Registration

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Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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Additional information about Becoming A Customer Service Star ONLINE - Group Registration

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.

Don’t just talk about providing better customer service – make it a reality!
 
Becoming a Customer Service Star helps both employees and managers examine their attitudes about customer service in five critical areas:
  • Having a positive attitude toward customers
  • Encouraging customer feedback
  • Responding to customer problems
  • Developing repeat relationships
  • Seeking to exceed customer expectations

How It Works

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.

Learning Outcomes
  • Create a profile of individual customer service strengths and weaknesses
  • Recognize the opportunities to improve customer service and retention
  • Identify an individual action plan to enhance service in the five key areas

Product Type

Assessment and workshop

Time Required 

1.5 hours

About the Author

Bruce R. Matza is an expert in executive leadership, staff and customer retention and customer service. He has more than 35 years of experience with many brands and is the author and creator of Becoming a Customer Service Star, which was originally designed for Walt Disney World. He is a well-known speaker, seminar leader and facilitator. He serves as a strategic planning facilitator and advisor.

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