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Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
How It Works
The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.
Assessment and workshop
About the Author
Bruce R. Matza is an expert in executive leadership, staff and customer retention and customer service. He has more than 35 years of experience with many brands and is the author and creator of Becoming a Customer Service Star, which was originally designed for Walt Disney World. He is a well-known speaker, seminar leader and facilitator. He serves as a strategic planning facilitator and advisor.