Becoming A Customer Service Star - Starter Kit

Includes facilitator guide and six print self assessments.   

Facilitator Guide contents: 

• Administrative guidelines 
• Background information 
• Sample training design 
• Blank training outline 
• Sample copy of re-formatted Self Assessment
• CD-ROM containing reproducible content 
• Microsoft PowerPoint presentation 
• Certificate of achievement template 
• Training evaluation template 
• Overhead transparency masters: tear-out pages from the back of the facilitator set that you can copy to create your own overhead materials
• Convenient 3-ring binder format

How It Works

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.