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Becoming A Customer Service Star - Starter Kit

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Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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$395.00
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Additional information about Becoming A Customer Service Star - Starter Kit

Includes facilitator guide and six print self assessments.   

Facilitator Guide contents: 

  • Administrative guidelines 
  • Background information 
  • Sample training design 
  • Blank training outline 
  • Sample copy of re-formatted Self Assessment
  • CD-ROM containing reproducible content 
  • Microsoft PowerPoint presentation 
  • Certificate of achievement template 
  • Training evaluation template 
  • Overhead transparency masters: tear-out pages from the back of the facilitator set that you can copy to create your own overhead materials
  • Convenient 3-ring binder format

How It Works

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.

Learning Outcomes
  • Create a profile of individual customer service strengths and weaknesses
  • Recognize the opportunities to improve customer service and retention
  • Identify an individual action plan to enhance service in the five key areas

Time Required 

1.5 hours

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