Customer Service Books
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind.
Give your service personnel the cutting-edge skills they need to move their phone performance from “good” to “superior.”
In just 30 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.