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Interested in a particular business training topic? Visit our topic pages through the links below.

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Creating Winning Social Media Strategies (DVD)

A fundamental power shift is underway in relationships between organizations and customers. (DVD or Video Streaming)

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Creative Confidence: How to Drive Innovation in Yourself and Others (DVD)

David Kelley, founder and chair of IDEO, discusses human-centered “design thinking,” which requires building empathy for the end-users of whatever product, service or environment you are creating. But empathy alone is not enough. If you want to innovate routinely, you must have a process.
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Creativity: The Pixar Process (DVD)

President, Walt Disney and Pixar Animation Studios

With fascinating insights about the creative process at Pixar and Disney, Ed Catmull recounts lessons learned from working with Steve Jobs, speaks to the real dangers, and importance, of failure, and reminds us that whatever conclusions we have drawn, we need to hold them lightly. (DVD or Video Streaming)

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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)
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Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Customer-Centric Innovation - DVD

According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. (DVD or Video Streaming)
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Diversity and Inclusion Combo Set (2 Courses)

Diversity and Inclusion Combo Set (2 Courses)
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Filmed on location in a variety of settings, from healthcare to manufacturing, these two courses feature dramatic scenes, first-person interviews, and research grounded in scientific studies that provide new information and model the kind of behavior that contributes to a more positive workplace - for everyone.
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Diversity and Inclusion: A Step-by-Step Guide for Employees - Video

Diversity and Inclusion: A Step-by-Step Guide for Employees - Video
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Creating an inclusive environment in the workplace can be a challenge for any organization. Employees sometimes clash and don't work together as well as they should, even when they come from the same background. Add differences to the mix and this friction can get even worse, damaging teamwork and hurting the productivity of the group as a whole.
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Diversity and Inclusion: A Step-by-Step Guide for Managers - Video

Assembling the right people for the right job is hard enough. But once you have your people in place, how do you get them to work together and form a cohesive team? This hands-on guide show manager and supervisors how they can resolve issues around ethnicity, age, gender, sexual orientation, disabilities and more.
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Diversity: Helping Outsiders Become Insiders (DVD)

Greg Walton shares research on a number of simple interventions that have had a remarkably positive effect on the performance and social satisfaction of both women and minorities.
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Doing Well and Doing Good: Corporate Social Responsibility as a Profit Generator- DVD

In an age when consumers and investors alike are gravitating toward companies whose brands they can trust, it's no longer enough to be solely focused on the bottom line.
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Don't Just Set Prices: Manage Them Strategically - DVD

Traditional pricing methods involve a trade-off. You want to charge as much as you can in order to maximize profits, but not so much that there is a negative impact on sales. (DVD or Video Streaming)
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Drive Business Performance - DVD

(DVD or Video Streaming) To achieve a culture of performance that drives growth, organizations need to build accountability, intelligence, and informed decision-making into their organizational DNA.
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Drug-Free Workplace Employee/Manager Combination Package (2 Courses)

Drug-Free Workplace Employee/Manager Combination Package (2 Courses)
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These two new drug-free workplace videos help you meet mandated training requirements and provide guidance for your managers and supervisors. (DVD or Video Streaming)
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E-Economics: Demystifying Bitcoin (DVD)

Bitcoin has made its presence known. After the initial hype and volatility, a number of unanswered questions remain. Susan Athey discusses the technological innovation behind Bitcoin and its broader applications, as well as crypto-currency’s potential impact on financial systems, industries—even world economies. 

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Emotion vs. Analytics: Decision Making and the Biased Brain - DVD

Is it best to be emotionless and analytical in decision making? When our goal is to be decisive, the answer is a resounding No. Instead, harnessing the power of emotions is critical. Studies of the neural underpinnings of decision making show that our brains start by evaluating options analytically (DVD or Video Streaming)

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Employment Laws: What Supervisors Need to Know - Video

This spot-on video shows a series of stories that illustrate the kinds of legal questions that commonly occur in our workplaces.
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Executing Your Strategy: How to Break It Down and Get It Done- DVD

In a business environment of fast-moving markets, global supply chains, and dynamic technologies, executing strategy is becoming increasingly difficult. (DVD or Video Streaming)

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Exploring Human Nature - Video

Release - 2013 Professor Emeritus of Psychology, Stanford University - Narrated by Dr. Zimbardo, this fascinating program offers insights into the underlying forces driving individual and group behavior. (DVD or Video Streaming)
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Fear of Feedback (DVD)

In most organizations, there is a two-way conspiracy of silence that subverts honest feedback and causes a downward spiral of maladaptive behaviors. Myra Strober and Jay Jackman detail a road map for moving out of the fear and anger that lie beneath these behaviors, and into a mode that encourages open communication. (DVD or Video Streaming)
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Federal Wage and Hour Laws: What You Need to Know

Wage & Hour law is complicated and requires. Most supervisors know some of what they need to know, but few really know as much as they should. This program will make your supervisors a better, more legally-compliant manager.
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Supervisor Leadership Excellence - Setting The Example For Your Employees

Setting The Example For Your Employees - One of the most powerful tools supervisors can use is setting a good example. You're not going very far up the leadership ladder without it. Your people observe your actions every day. They know more about your habits than you do. The example you set will influence your employees more than your words.

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Supervisor Leadership Excellence - Team Building

Team Building - Developing the competent team requires employees and supervisor to commit to the idea that it's essential to support each other. Supervisors who want to establish a team should first understand the group or teams social structure. Social structure is basically how the group feels, how they interact among themselves and of course, the groups informal leaders.

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Supervisor Leadership Excellence - Hiring and Firing DVD

Hiring And Firing - Your company's policies and procedures for hiring and firing employees are your guidelines. This video program cannot offer legal advice or supersede your company's policies and procedures. This video is simply some basic guidelines for you to consider when hiring or firing employees.
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Supervisor on the Scene: Coaching for Performance (DVD)

From Little League to professional sports, coaches lead their teams, motivating them to perform at their best. This, essentially, is what supervisors do at work, helping people gain the skills and knowledge to perform a task.
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Supervising Leadership Excellence - Communications For Supervisors

Communications For Supervisors - Communication is the foundation of leadership. There are literally hundreds of ways we communicate with speech, hands, eyes, body language, direction, the way we talk with others, the way we listen. Communication is more than talking. Your effectiveness as a supervisor depends somewhat on your verbal skills, your attitude towards people, your non-verbal gestures and signals and certainly, your listening skills.
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Finding Untapped Growth in Existing Markets- DVD

Managers are under constant pressure to grow, but it is often difficult to find new avenues of growth within an existing line of business.
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Garage-Based Innovation - DVD

The drive to invent that Bill Hewlett and David Packard shared when they launched HP in a garage decades ago is critical to organizations today. (DVD or Video Streaming)
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Gen Y Decoded: Insights and Tactics for Leaders (DVD)

In this Stanford video, Dr. Yarrow shares tips for effectively managing Gen Y, including providing context, relevance, and purpose for their work.
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Getting (More of) What You Want: Negotiating Deals Big and Small

A negotiation is not a battle. That’s how Professors Neale and Lys begin this presentation, explaining that – since the end result is almost always that both parties are better off – a negotiation is the opposite of a battle. So be careful about gearing up for combat; your opponent will sense it, and good opportunities can be missed.

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Getting Ahead by Getting Along: People Skills for the Workplace

Ross Shafer, our well-known narrator and winner of six Emmy Awards, knows it takes effort to get along with everybody at work. Basing his ideas on the premise that the "people skills" we developed while growing up can help us as adults in the workplace, he presents problems and solutions that will strike a chord for viewers.
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Getting from Little Bets to Big Breakthroughs

Much like the standup comedian who tests and refines jokes in small clubs before rolling them out to a television audience, most successful entrepreneurs don’t begin with brilliant ideas: they discover them through a deliberate process of creative trial and error. From his research on innovative leaders, from Apple, 3M, Toyota, and Starbucks, to the U.S. Army’s counterinsurgency strategists, to artists and even standup comics, Peter Sims found they shared a surprisingly similar approach. (DVD or Video Streaming)

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Getting the Best from Others (DVD)

Good managers, wanting to do the right thing, often miss the boat when it comes to getting the best out of a diverse workforce. (DVD or Video Streaming)
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