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Call Center Training Videos

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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Telephone Skills Training DVD Set

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone.
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Telephone Skills at Work Training DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
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Winning Telephone Tips Training DVD

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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When the Phone Rings: Telephone Skills Training Video

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Phone Power - DVD

Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list.

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Winning Customer Loyalty Video Training Library

The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2). Learn how to avoid angry customers and build lifetime relationships. Make your customers your best salespeople.
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25 Reproducible Activities for Customer Service Excellence

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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20 Training Workshops for Customer Service (Vol. 2)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
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20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
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50 Activities for Achieving Excellent Customer Service - Electronic Delivery

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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Dimensions of Service - DVD

In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down.

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Total JWA Video Library (45 DVDs)

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
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Customer Service: The Royal Treatment Training DVD

This program explores the five rules of exceptional service and shows your employees how to make your customers feel like royalty.
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Winning Customer Loyalty... Exceed Customer Expectations (DVD)

Volume Two Winning Customer: Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.
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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.

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Winning Customer Loyalty... Eliminate Customer Turnoffs (DVD)

In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product.
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Frontline Management Training DVD Library

Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran.
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50 Activities for Administrative, Secretarial, and Support Staff

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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25 Reproducible Activities for Customer Service Excellence - Download

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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Customer Service Best Practices - Book

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.

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Levels of Learning DVD

The customer service field guide: discover how to identify and work with different types of customers and co-workers!
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Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

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