Call Center Training Videos
Phone Power
25 Reproducible Activities for Customer Service Excellence (Print Version)
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
20 Training Workshops for Customer Service (Vol. 2) Print
20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)
50 Activities for Achieving Excellent Customer Service - PDF Download
50 Activities for Administrative, Secretarial, and Support Staff (Print Version)
25 Reproducible Activities for Customer Service Excellence - Download
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
Customer Service Best Practices - Book
This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.
Power Talking
This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.
