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Communication Counts: Speaking and Listening for Results - Video

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Helps employees understand that effective communication is the best way to avoid workplace problems
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Additional information about Communication Counts: Speaking and Listening for Results - Video

The cost associated with poor workplace communication is staggering. 70% of small to mid-sized businesses claim that ineffective communication is their primary problem. Employee misunderstandings in large organizations are said to run $624 per employee per year (or $62.4 million per year for an organization with 100,000 employees). In light of these statistics, there is no doubt that training designed to improve basic workplace communication is worth doing!

Learn to recognize six common communication errors and the practical tips to avoid them.

  • Problem 1: Lack of clarity, or incomplete information provided, when communicating
    Impact:
    Opens the door for the "receiver" to misinterpret the message or make faulty assumptions. This is the root of many misunderstandings.
  • Problem 2: Ineffective listening (or reading)
    Impact:
    The speaker/sender's message is missed in whole or part. Vital information the speaker/sender assumes has been communicated has, in fact, not been received.
  • Problem 3: Using the wrong approach, method, or timing when delivering a message
    Impact:
    Conflicts arise (especially when email is used inappropriately). Important work, assigned the wrong way or at the wrong time, is not done correctly.
  • Problem 4: Lack of assertiveness in communication
    Impact:
    Instead of voicing their true needs, wants, or concerns, employees force others to guess or make assumptions. This is highly inefficient and tends to lead to conflict.
  • Problem 5: Too much multi-tasking and too many distractions
    Impact:
    Work is often not done as well as it could have been; mistakes are made.
  • Problem 6: People don't realize how their communication style affects others
    Impact:
    Individuals are off-putting to co-workers because they don't realize how things like brusqueness or sarcasm can be misconstrued. Morale, teamwork and productivity suffer.

Viewers observe two leaders of a small, but growing, organization as they put themselves through an online crash course on workplace communication.

Languages: English

Program length: 19:00

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