Communication Skills Training Videos
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50 Activities for Developing Supervisory Skills (Print Version)
How to Ask Positive Questions - Video
The Hidden Communication Skill That Will Make Your Next Team Meeting More Productive
With John O'Hurley
Learning from Conflict - Book
Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.
The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques.
Leadership: What's Trust Got To Do With It? 2nd Edition
Creating Customers for Life
This exciting and idea loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence.
Profitable Producing People Skills
In today’s highly competitive world, it’s all about being better than the competition. Doing things they’re not willing to do to keep customers happy. Discover practical techniques and easy-to-implement strategies for bettering your communications in critical areas such as voice mail, e-mail, thank you notes, and face to face communications. Avoid critical communication mistakes to build and maintain long-term relationships in your personal and your professional life.
Phone Power
Power Talking
This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.
The Power to Persuade
Internationally known motivation and persuasion expert, Mike Lipkin, presents 7 insights that will inspire you to take charge of your most important aspirations. You’ll also learn how to help others by motivating them win as well. You’ll learn to understand and connect at the deepest level, discover your personal “sweet spot” of success, and lead yourself and your team to higher levels of success. Top professionals understand that the power to lead comes from The Power To Persuade.
Super Sales Presentations
Every day, salespeople with superior products and services lose business to their competitors because their competitor’s presentation skills are superior. Veteran speaker and speech coach Patricia Fripp gives you dozens of ideas for taking your presentations to the next level. You’ll learn how to open, how to close, how to build credibility, how to use stories, how to handle adverse questions, how to be remembered, and more.
Training House Reproducible Games and Simulations
Hands-on experience is the name of the game with this unique spectrum of learning opportunities!
This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants.
Insight Inventory Training Manual
Influencing Style Clock Facilitator's Guide
50 Activities for Achieving Cultural Competence
Jonamay Lambert, Selma Myers, George Simons
An outstanding source for training activties relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication.
Conversation Strategies for Preeminence
How can you create conversations that help others grow? How can you make every meeting a once-in-a-lifetime experience that inspires others? How can you be more present in all of your interactions? How can you be recognized as the best? These and many more questions are answered in this unforgettable, power packed program featuring one of North America's most extraordinary speakers, Mike Lipkin.
The Fun Factor
Guerrilla Negotiating
You negotiate constantly with almost everyone you meet, for time, for resources, for things you buy and sell. You negotiate with your spouse over which movie to see, and with your teenagers over car keys and curfews. You negotiate with lenders and suppliers, as well as with lawyers. And just because they're nice people doesn't mean they have your best interests at heart.
Communication Skills In Interpersonal Relations
50 Activities for Conflict Resolution
This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.
Supervisor Leadership Excellence - Communications For Supervisors
Administrative or Executive Assistants/Secretaries - Improving The Position
Administrative Or Executive Assistants/Secretaries - Improving The Position – This program is based on an experienced, real world Executive Secretaries' viewpoint and expertise.