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Conflict Resolution Training Videos & Courses

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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace (Managers)

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement for successfully resolving workplace conflict - using the T.I.M.E.™ model.

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50+ Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives

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Let's Talk . . . Bullying, Abusive Conduct, & Their Consequences

This 10-minute program defines bullying and abusive conduct, their impact on people and organizations, and their remedies. An advantage of this program is its clarification of the legal definition of bullying, an aspect of the topic that many people are unsure of.
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Dealing With Conflict - Healthcare Version

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. The goal is to empower employees to work through conflict, with less dependence upon management.
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25 Reproducible Instruments for Team Building

This new collection of instruments provides team building practitioners with tools designed to assist in the development of individuals, teams, and organizations. The instruments range from very simple, self-scored tools, to more complex assessments that provide in-depth information on teams. All of the instruments are fully reproducible which makes them a very cost-effective alternative to in-house development or off-the-shelf instruments.

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Working With You is Killing Me Video

From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day -- and your life! This powerful program, based on the national best-selling book, teaches employees and managers how to tame a toxic co-worker by setting boundaries.
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Onboarding New Employees Collection - 7 Courses

Bring new hires up to speed quickly with these essential topics. Use this specially priced set as a guide to help ensure that your workplace maintains a respectful atmosphere, while keeping yourself protected against any potential legal problems.
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Open Mind Open World: Improving Intercultural Interactions (DVD)

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.
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Remarkable Communication Skills DVD

When a difficult person or situation arises, many of us donít know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, youíll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work.
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Harassment & Diversity: Respecting Differences - Manager Version

As a manager, you have a responsibility to keep your workplace free of any form of harassment. In this popular harassment and diversity training program, an office “comedian” uses his coworkers’ race, religion, and age as the basis of snide comments that no one else finds particularly funny. (Available in English & Spanish)(DVD or Video Streaming)

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Tearing Down Walls

Tearing Down Walls uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers by eliminating miscommunication, distrust, and stereotyping.
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Managing Generations: M.E.E.T. for Respect in the Workplace (Manager's Module)

Leaders can turn the challenge of multiple generations in the workplace into a competitive advantage by applying the concepts of this program to the complexities of managing a multigenerational workforce. Managers gain insights, strategies and skills that help minimize generational conflict, strengthen collaboration and improve teamwork for better results.
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Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult.

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Communication Skills That Work (DVD)

Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, youíll not only learn tools to communicate more effectively, youíll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation.
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Invisible Rules: Men, Women and Teams - DVD

"Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player.

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We Need to M.E.E.T.: Managing for Respect in the Workplace

We Need to M.E.E.T.™ helps managers counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, leaders learn to recognize, respond to and resolve issues arising because of employee differences. Managers take away skills for creating and maintaining an inclusive working environment.

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Bullying Combination Set (2 Courses)

Bullying Combination Set (2 Courses)
Average rating:

These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming)

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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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Dealing With Conflict Trainer's Kit

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs.

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100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace (DVD)

M.E.E.T. on Common Ground™ helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences. Employees take away a new appreciation for their personal responsibility to create a respectful workplace.

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Workplace Violence: The Calm Before The Storm

In one year alone, workplace violence accounted for one out of five work-related deaths in the U.S. This program is designed to help supervisors and employees identify the warning signs of workplace violence and prevent it.
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Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

In todayís job market, individuals will find it hard to keep a good job if they lack the soft skills to successfully handle workplace situations. Provide job seekers with tools for career success using the new Soft Skills Solutions. Individual booklets offer practice activities and exercises prepare job seekers with the necessary soft skills to achieve their career goals.
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Workplace Investigations: The HR Manager's Step-by-Step Guide

Workplace Investigations: The HR Manager’s Step-By-Step Guide contains everything you need to get to the bottom of harassment, discrimination, retaliation, and many other claims, all in one easy-to-use reference. Plus, you get a bonus CD loaded with investigation forms, checklists, sample reports, and other documents critical to the execution of a safe and effective investigation.

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Conflicts Without Violence Tri-Fold Brochures

This tri-fold brochure is a part of the RelationShapers™ series of informative and easy to read brochures that promote healthy relationships and raise awareness of sexual violence and domestic violence and how to prevent it.

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Generations: M.E.E.T. for Respect in the Workplace (Manager/Employee Package)

Video Streaming Also Available

Generations turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.
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MPGDC

The Manager's Pocket Guide to Dealing with Conflict (5-Pack)

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn conflict managment skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques via proper management.
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Managing the Workplace Bully

As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

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Supervisor on the Scene: Conflict Resolution (DVD)

Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere that needs and wants meet resistance.
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Relating to Others Workshop Series

This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing.
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Bud to Boss e-Learning Toolkit

Bud to Boss e-Learning Toolkit® of 20 e-learning courses has been designed specifically to address the needs of anyone who is new to supervising and managing others. Bud to Boss provides the foundation needed to take on this new position and move forward in your career.

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Communication Counts: Speaking and Listening for Results - Video

Helps employees understand that effective communication is the best way to avoid workplace problems
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Ethics 4 Everyone Video

Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues.
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Leadership Collection (7 Courses)

Turning managers into leaders is one of the best training investments you can make. This collection provides a set of precision tools to develop skills in leadership, communication, and management.
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LEADING THE WAY Workshop: Managing with Power and Responsibility

This powerful 2-day workshop in perfect for new and seasoned managers who desire to increase productivity and promotability within their organization.
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