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Conflict Resolution Training Videos & Courses

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Developing Work Relationships (e-Learning Course)

Individuals build their relationships with colleagues and peers to increase personal success and team collaboration. (7-courses)
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Civility Is

Being civil means interacting and responding courteously and respectfully. This short program helps employees recognize the importance of maintaining a civil, respectful and inclusive workplace.
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50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators Ė in just a matter of minutes.
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Conflict Management Skills (e-Learning Course)

Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. (5-Courses)
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Resolving Conflict Is

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

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Let's Talk . . . Harassment & Bullying 2-Part Series

This series addresses all of these issues and more in a concise, easy-to-understand way. Engaging and informative, Let’s Talk, which includes the complementary but stand-alone programs, is a great tool to understand and stop harassment and bullying, and encourage a respectful, productive workplace.

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Survive Nature's Fury (Team Training Activity)

Survive Nature's Fury is a motivating training activity that commands participant interest as it develops key communication skills attributes. Following a PowerPoint slide introduction with fascinating photos of severe storm scenes, the activity presents participants with a four-section storm survival test that is completed first by participants individually and then as a team.
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Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes

s conflict an ongoing battle in your organization? Apparently, it is foremost. A recent study reveals that 85 percent of employees experience conflict at work -- a staggering 2.8 hours each week -- ranging from mild squabbles with teammates to explosive disagreements between managers.
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Let's T.A.L.K.: Handling the Difficult Performance Appraisal

Video Streaming Also Available

Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better
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Supervisor on the Scene: Communication (DVD)

Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership.
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Wrong Way Right Way: Ethics Cases (Complete DVD Set)

Many organizations today are incorporating humor into their corporate ethics training programs to engage their employees, improve retention, and reinforce ethical practices.
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Billion-Dollar Lessons: What You Can Learn from Business Failures (DVD)

While we are inspired by business success stories, we are educated by business failures. Chunka Mui and Paul Carroll researched 750 of the most significant business failures of the past quarter-century and found the Number 1 cause of failure was not sloppy execution, poor leadership or bad luck.
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Workplace Violence: Looking Out for Each Other DVD

Workplace Violence: Looking Out for Each Other alerts employees to the less newsworthy, but damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying and domestic abuse that can lead to more serious incidents.
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A World of Difference - Working Successfully Across Cultures - DVD

Free Online Business

The aim
To show how to overcome challenges and maximize productivity when managing a multicultural team.

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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace (Managers)

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement for successfully resolving workplace conflict - using the T.I.M.E.™ model.

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50+ Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives

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LTB-1000

Let's Talk . . . Bullying, Abusive Conduct, & Their Consequences

This 10-minute program defines bullying and abusive conduct, their impact on people and organizations, and their remedies. An advantage of this program is its clarification of the legal definition of bullying, an aspect of the topic that many people are unsure of.
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Dealing With Conflict - Healthcare Version

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. The goal is to empower employees to work through conflict, with less dependence upon management.
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25 Reproducible Instruments for Team Building

This new collection of instruments provides team building practitioners with tools designed to assist in the development of individuals, teams, and organizations. The instruments range from very simple, self-scored tools, to more complex assessments that provide in-depth information on teams. All of the instruments are fully reproducible which makes them a very cost-effective alternative to in-house development or off-the-shelf instruments.

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workingwithyou

Working With You is Killing Me Video

From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day -- and your life! This powerful program, based on the national best-selling book, teaches employees and managers how to tame a toxic co-worker by setting boundaries.
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Open Mind Open World: Improving Intercultural Interactions (DVD)

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.
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RemarkableCommunicationDVD

Remarkable Communication Skills DVD

When a difficult person or situation arises, many of us donít know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, youíll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work.
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Harassment & Diversity: Respecting Differences - Manager Version

As a manager, you have a responsibility to keep your workplace free of any form of harassment. In this popular harassment and diversity training program, an office “comedian” uses his coworkers’ race, religion, and age as the basis of snide comments that no one else finds particularly funny. (Available in English & Spanish)(DVD or Video Streaming)

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Tearing Down Walls

Tearing Down Walls uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers by eliminating miscommunication, distrust, and stereotyping.
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Managing Generations: M.E.E.T. for Respect in the Workplace (Manager's Module)

Leaders can turn the challenge of multiple generations in the workplace into a competitive advantage by applying the concepts of this program to the complexities of managing a multigenerational workforce. Managers gain insights, strategies and skills that help minimize generational conflict, strengthen collaboration and improve teamwork for better results.
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