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Conflict Resolution Training Videos & Courses

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Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult.

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Communication Skills That Work (DVD)

Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you’ll not only learn tools to communicate more effectively, you’ll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation.
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Invisible Rules: Men, Women and Teams - DVD

"Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player.

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Criticism: Giving and Taking - Video

We often hear the term "constructive criticism." Unfortunately, much criticism ends up being destructive. Learn how to give — and take — criticism in ways that will benefit the individuals involved, as well as your organization.

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We Need to M.E.E.T.: Managing for Respect in the Workplace

We Need to M.E.E.T.™ helps managers counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, leaders learn to recognize, respond to and resolve issues arising because of employee differences. Managers take away skills for creating and maintaining an inclusive working environment.

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Bullying Combination Set (2 Courses)

Bullying Combination Set (2 Courses)
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These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming)

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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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Dealing With Conflict Trainer's Kit

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs.

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100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace (DVD)

M.E.E.T. on Common Ground™ helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences. Employees take away a new appreciation for their personal responsibility to create a respectful workplace.

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Workplace Violence: The Calm Before The Storm

In one year alone, workplace violence accounted for one out of five work-related deaths in the U.S. This program is designed to help supervisors and employees identify the warning signs of workplace violence and prevent it.
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Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

In today’s job market, individuals will find it hard to keep a good job if they lack the soft skills to successfully handle workplace situations. Provide job seekers with tools for career success using the new Soft Skills Solutions. Individual booklets offer practice activities and exercises prepare job seekers with the necessary soft skills to achieve their career goals.
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Workplace Investigations: The HR Manager's Step-by-Step Guide

Workplace Investigations: The HR Manager’s Step-By-Step Guide contains everything you need to get to the bottom of harassment, discrimination, retaliation, and many other claims, all in one easy-to-use reference. Plus, you get a bonus CD loaded with investigation forms, checklists, sample reports, and other documents critical to the execution of a safe and effective investigation.

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Conflicts Without Violence Tri-Fold Brochures

This tri-fold brochure is a part of the RelationShapers™ series of informative and easy to read brochures that promote healthy relationships and raise awareness of sexual violence and domestic violence and how to prevent it.

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Generations: M.E.E.T. for Respect in the Workplace (Manager/Employee Package)

Video Streaming Also Available

Generations turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.
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MPGDC

The Manager's Pocket Guide to Dealing with Conflict (5-Pack)

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn conflict managment skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques via proper management.
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Managing the Workplace Bully

As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

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Supervisor on the Scene: Conflict Resolution (DVD)

Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere that needs and wants meet resistance.
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Relating to Others Workshop Series

This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing.
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Bud to Boss e-Learning Toolkit

Bud to Boss e-Learning Toolkit® of 20 e-learning courses has been designed specifically to address the needs of anyone who is new to supervising and managing others. Bud to Boss provides the foundation needed to take on this new position and move forward in your career.

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Communication Counts: Speaking and Listening for Results - Video

Helps employees understand that effective communication is the best way to avoid workplace problems
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Ethics 4 Everyone Video

Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues.
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LEADING THE WAY Workshop: Managing with Power and Responsibility

This powerful 2-day workshop in perfect for new and seasoned managers who desire to increase productivity and promotability within their organization.
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Let's Get Together! Communicating Respect in a Diverse Workplace

Let's Get Together: Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork.
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Respect for People - Video

Video Steaming Also Available! - Respect at work is not just about "don't discriminate, don't harass, be nice." It's also about the "recognition of value." It's about creating an environment that engages and empowers employees; links personal growth and organizational success; allows employees to contribute their maximum potential; and rewards them for their daily contributions.
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