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Conflict Resolution Training Videos & Courses

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Personal Behaviors and Conduct (e-Learning Course)

Individuals strengthen their personal conduct and behaviors to become individuals with character and integrity in the workplace.
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Building Your Leadership Skills (e-Learning Course)

Individuals build leadership skills that can help in any role, whether the person is an individual contributor, new supervisor or experienced manager. (10-Courses)
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Kids and Divorce (DVD)

Each year, over 1.2 million children see their parents get divorced, causing them much grief and many questions. In the non-threatening environment of a peer support group, children talk freely about how it feels - guilt, sadness, anger, jealousy, embarrassment, confusion, or even a lack of feeling - when parents split up.
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Healthcare Violence: Be Part Of The Cure (DVD)

Video Streaming Also Available

Healthcare facilities are no longer considered immune from the violence of the outside world. In one state alone, nearly 60 percent of hospital employees received injuries from patients or visitors. Protect your employees by teaching them how to spot potential violence and how to diffuse a hostile situation.
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Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

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Conflict Resolution Strategies DVD Kit

Conflict Resolution Strategies drives home the message that we usually canít avoid ignore these conflicts, but we can learn how to deal with them.
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Home Healthcare Violence: Be Smart, Be Safe video

The entire healthcare system in the United States is undergoing a fundamental change. Healthcare treatment is shifting from the hospital to the patientís home. And your role as a home care provider is shifting to include more and more primary care.
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Toxic Personalities at Work: How to Confront and Manage Effectively

Learn how to manage employees with toxic personalities and pointers on warning signs to watch for so you donít hire them in the first place.
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Learn It, Earn It: Respect In Conflict DVD

Vignettes illustrate the importance of respecting other people's dreams and interests, culture and differences, and personal tastes.
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Getting To Yes: Negotiating Agreement Without Giving In

In this Negotiations Training Workshop, Roger Fisher, William Ury and Bruce Patton instruct the viewer on the techniques of Principled Negotiation developed at the Harvard Negotiation Project and made famous in their book, Getting To Yes: Negotiating Agreement Without Giving In.
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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.

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Managing an HR Department of One - Binder Version

The step-by-step guide for both seasoned and new HR department sole practitioners, with clear guidance and useful instructions for energizing and engaging your workforce, and avoiding potentially expensive employment law violations.
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Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Diversity: Respect at Work - Video

Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals. Employees must work together and create a unity that raises productivity and improves the bottom line.
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Toxic Talk: What Would You Say? (DVD)

Video Streaming Available!

Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization.

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Conflict Resolution Strategies DVD Kit

It is a powerful tool for teaching employees how to handle conflict and minimize the stress, frustration, anxiety, and sleeplessness it can cause. The DVD is also a strong way to head off the potential high costs to business when conflict is not recognizedóranging from avoidance and third-party mediation to physical threat and violence.
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Without Regard... To Race, Religion, Sex, National Origin, Age or Disability (DVD)

Video Steaming Also Available!

Invaluable information for those directly (or indirectly) affected by traumatic incidents in the workplace.Without Regard To Race, Religion, Sex, National Origin, Age, or Disability features 10 short personal stories that explore the different types of actions and behaviors that can lead to discrimination claims.

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Conflict Management

This course illustrates how to resolve conflicts using the SLOW method, reasons for different points of view, and tips for face-to-face communication.
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HR and Soft Skills Combo-Pack

Prepare your team to handle challenging work situations from how to perform effective on-the-job training, to handling conflicts and workplace stress. Help your employees understand how to handle diversity, discrimination, and sexual harassment. Also, help your employees recognize potential substance abuse and how to handle violence in the workplace.
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Spread The Word: Communication & Conflict DVD

Students learn listening skills, the importance of body language and tone of voice, I-messages, and the value of sending "adult" messages in order to be treated with respect.
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50 Activities for Conflict Resolution - Download

50 Activities for Conflict Resolution (PDF Download)
Average rating:
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This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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The Uh Oh Syndrome: From Intolerance to Inclusion

In this program, Robbins introduces the concept of "mental models," explaining where they come from and why we hate it so much when we encounter things that don't fit those models. While certain cultural and neuro-biological forces compel us to be closed-minded towards anything new or different, we have it in our power to overcome these influences so that we can comfortably entertain new ideas and be more accepting of those who differ from us.
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Keep the Peace: Conflict Resolution Series (5-DVD Set)

The Peace Conflict Resolution Series which follows a group of teens who come into conflict with one another and have to learn the essential skills that help them take control of their lives and resolve conflicts peaceably. By focusing on the same group of teens, these six programs bringing continuity and realism to the discussion and facilitate the acquisition of conflict resolution skills.
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Supervising the Difficult Employee - Video on DVD

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse.
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Conflict: The Top Ten Starters And Stoppers DVD

This fast paced, catchy program shows students the most common behaviors that start conflicts - such as blaming, accusing, name calling, interrupting, and then demonstrates how to stop those resulting conflicts before they escalate into major confrontations.
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