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How do you cultivate customer relationships where your clients want to tell others all about you? What will make you and your wisdom irresistible? Discover the most important principles for building the kind of long-term customer relationships that lead to higher retention, and far more referrals. In this high-energy, high-content program, you'll learn the power of intent, the importance of your appearance, how to make people feel more valued, limiting words you should avoid and many other ideas for building stronger customer relationships. If your organization depends on repeat business, you must be committed to making your customer relationships a major focal point to continuously improve, and that's exactly what this seminar helps you do.
In this program you'll learn:
Released: Jan 2009
Length: 90 min
About the Author
Shawna Schuh is an extraordinary storyteller, who works with corporations and associations to develop environments that help people bring their best selves to the work they do. She graduated from finishing school three times (ask her about that one some time) and taught finishing and fashion, as well as commercial work and interviewing skills, for over two decades. (She started out really young!)
Shawna addresses communication and motivation, all forms of business and social etiquette, and leadership. Her presentations are humorous, overflowing with energy, and her audiences are left raving for more!