As a supervisor in a retail setting, you may be faced with a succession of new, unskilled or undermotivated employees. Learn how to reduce turnover and make the most of your current staff by adopting five powerful coaching skills that can help you deal with attitude problems, tardinessóeven motivate good employees to perform better.
Learn simple but effective approaches to use when employees aren't meeting expectations:
- Describe the problem and state expectations.
- Get the employee to agree that there is a problem, and to commit to correcting it.
- Develop a solution with the employee.
- Get agreement on an action plan.
- Follow up.
This employee coaching video will arm supervisors with the know-how to coach staff consistently and thoroughly. Although the scenarios take place in retail environments, the lessons apply to any supervisory situation.