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Customer Service Gone Viral

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"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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Additional information aboutCustomer Service Gone Viral

You can’t help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. As a result, customers are making their buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.

“Customer Service Gone Viral” video program shows how to avoid customer service problems that lead to negative feedback. The video’s host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.

This program not only shows you how to avoid becoming an embarrassing internet sensation–it also demonstrates how to provide excellent service that will lead to rave reviews.

Running Time: 16 minutes

Included with purchase of program: 
  • Leader’s Guide (PDF) Comprehensive 28 page guide with materials for live training sessions
  • Reproducible Participant Workbook (PDF)
  • PowerPoint Presentation (approximately 26 slides)
  • e-Learning version includes pre-test, video presentation and post-test 
  • This program may also be licensed for streaming and/or use within your LMS. We offer both hosted and self hosted delivery options 

Training Format Options

  • MP4 on USB 
  • DVD Hard Copy

Video Streaming

  • Our base price begins at $595 per title for as few as 50 employees
  • You may choose hosted and access the training on our partner server or self-hosted and load the programs onto your own LMS system. 
  • All licensed streaming programs come with a full-year license. If your organization requires more time; a second year may be purchased for an additional 10%. 

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