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Customer Service: Make It Easy!

Customer-Service-Make-It-Easy-0122
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Too many customers these days are frustrated and headed for the door. What they need is service that’s efficient and painless, with minimal effort on their part; in other words, customer service made easy.
vv-2024
$845.00
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Additional information aboutCustomer Service: Make It Easy!

Many customers these days are not happy with the service they’re receiving. They’re angry, frustrated and headed for the door. So what do they want? First, they want service that’s efficient and painless. Most of all, they don’t want to do the work, so you need to. And that will make customer service easy. This video training program will help you deliver just that.

“Customer Service: Make It Easy!” emphasizes 4 basic customer service concepts: Acknowledge, Observe, Listen and Act. First, you’ll see how frustrating it is for customers when these concepts are forgotten. Then you’ll see how to make the customer experience easier.

Throughout the program, you will consider, “Am I making it easier–or harder–for my customers?” If you remember to use the concepts demonstrated in this program, you will make it easier. So start building customer loyalty today! 

Running Time: 18 minutes

Included with purchase of program:

  • Leader’s Guide (PDF) Comprehensive 28 page guide with materials for live training sessions
  • Reproducible Participant Workbook (PDF)
  • PowerPoint Presentation (approximately 29 slides)
  • You may license this program for streaming and/or use within your LMS. We offer both hosted and self hosted delivery options 

Training Format Options

  • MP4 on USB 
  • DVD Hard Copy

Video Streaming

  • Our base price begins at $595 per title for as few as 50 employees
  • You may choose hosted and access the training on our partner server or self-hosted and load the programs onto your own LMS system. 
  • All licensed streaming programs come with a full-year license. If your organization requires more time; a second year may be purchased for an additional 10%. 

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