Service Leadership Facilitator Guide

This training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization. There are lesson plans for 1 or 2 day workshops and there are 72 power point slides. This training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization. There are lesson plans for 1 or 2 day workshops and there are 72 power point slides. 10 Proven Strategies:

• Making a commitment to service
• Turning mistakes into service opportunities
• Continuous improvement
• Listening to--and acting on--new ideas
• Facilitating the changing role of management
• Defining the playing field
• Giving employees autonomy
• Measuring service performance
• Holding everyone accountable
• Celebrating sustained performance