Be the first one to write a review
Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations
Free ground shipping on U.S. orders over $395.00
Additional information about Customer Service Strategies That Work – DVD
Companies with great customer service have many things in common, with the most important being the company’s culture, which stems from leadership. Lisa Ford outlines 4 ways for leaders to focus on customer service and customer experience.