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Customer Service Zone - DVD Training


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Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.

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Additional information about Customer Service Zone - DVD Training

Produced - 2007

In the galaxy of customer service, Curt Hinderman’s lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery.

As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers.

Key Learning Points:

  • Welcome: immediately greet customers in a friendly and professional manner
  • Hear: ask customers how you can help, and listen carefully
  • Accomplish: own the issue and take action until customers’ needs are satisfied
  • Thank: thank customers and invite them to return
  • W.H.A.T. makes great customer service!

Customer Zone is an excellent customer service training and can be used for:

  • Corporate customer service training program
  • Retail customer service training program
  • Restaurant customer service training program
  • Healthcare customer service training program
  • Bank customer service training program

Program includes: 18 minute DVD 50+ page leaders guide on CD with sample agendas, PowerPoint presentation; activities, closed-captioning and more.

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