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In a light-hearted way, Customer Service: Natural as Child’s Play is designed to inform employees about the importance of customer service in the healthcare field, not only to patients but also to co-workers and other departments. A humorous host provides enlightening commentary on how natural customer service can be...as natural as child's play. The program shows real-life healthcare scenarios and the best ways to handle them, while emphasizing how to treat others like you want to be treated, how to effectively communicate, how to handle a problem before it escalates, and how to discharge patients successfully.
Key Training Points:
Knowing how their job impacts the "big picture" will motivate your healthcare workers and enable them to provide the best service possible to patients and internal customers.