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Customer Service Training Videos & Courses

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Customer Service: Difficult Customers

We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer.
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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Professional Email Etiquette Video

Professional Email Etiquette

Professional Email Etiquette
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Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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Who Cares?

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

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Johnny the Bagger: A True Story of Customer Service Training

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

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The Right Words at the Right Time... Customer Service Recovery for Government

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions.
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Customer Service Training Video Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!
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Cultural Competency: Problem Solving

Cultural Competency: Problem Solving
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This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Lead Generation: Seeds (Customer Success) e-Learning Course

All of the great work you do to help others succeed and build relationships is “planting seeds”—whether they’re employees, partners, investors or customers. It’s all about getting what you want by helping them get what they want. Which means you can succeed and feel good at the same time—it’s a win-win.

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The Right Words at the Right Time...Customer Service Recovery for Business

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
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50 Activities for Achieving Excellent Customer Service w/CD

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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Cultural Competency: Just Good Healthcare

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs.
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Telephone Skills at Work Training DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
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Customer-Centric Innovation - DVD

According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. (DVD or Video Streaming)
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Customer Service In Long-Term Care: Making It World-Class

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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Mad About Customer Service

In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted, causing the situation to go from bad to worse. Help your staff avoid common mistakes, maintain control and create winning outcomes.
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Winning Telephone Tips Training DVD

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
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Customer Service Recovery for Healthcare: The Right Words at the Right Time

When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
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Becoming A Customer Service Star - Facilitator Set

Today's customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Can you say (with confidence) that your organization's customer service is exceptional? Do employees know the difference between internal and external customer service? These skills are what set extraordinary companies apart from the rest. That's why a customer service assessment is one of the best investments you can make.
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Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
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The Guest 2nd Edition - Video

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time.
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Customer Service Basics: Service with a Smile Training Video

In this humorous video that is reminiscent of “The Office”, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he’ll be leading a training seminar on good customer service.

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Credibility Through Honesty DVD

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!

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It's a Dog's World - Video

Don't treat your patients like dogs! This funny and engaging training video program illustrates what high-quality patient care looks like.
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