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Customer Service Training Videos & Courses

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Who Cares?

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
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The Guest 2nd Edition - Video

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time.
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Customer Service Basics: Service with a Smile Training Video

In this humorous video that is reminiscent of “The Office”, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he’ll be leading a training seminar on good customer service.

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Credibility Through Honesty DVD

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!

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It's a Dog's World - Video

Don't treat your patients like dogs! This funny and engaging training video program illustrates what high-quality patient care looks like.
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When the Phone Rings: Telephone Skills Training Video

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Really Angry Customer

Most angry customers have a legitimate reason to be frustrated. And even though it might not be your fault, if you're the person who takes their call you'd better know how to smooth things over. This program provides a set of skill points that will lead to successful outcomes.
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The Difficult Guest Video

The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters
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Service for All: Customer Service in a Diverse World - DVD

This customer service DVD helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service—regardless of age, ethnicity or national origin.
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25 Reproducible Activities for Customer Service Excellence

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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What's Your Pickle Video

In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country
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The Basics of Profitable Customer Service Training DVD

Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive.
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Customer Service: So Help Me – Employee Edition

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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Phone Power - DVD

Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list.

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20 Reproducible Workshops for Listening Skills (Download)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
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Introduction to Housekeeping - DVD

Every resident living in an assisted living or residential care community has the right to a clean and sanitary environment. This training module will focus on the fundamental knowledge and skills required for anyone who is responsible for housekeeping in an assisted living or residential care community
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Telephone Skills Training DVD Set

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone.
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Winning Customer Loyalty... Exceed Customer Expectations (DVD)

Volume Two Winning Customer: Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.
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Creating Customers for Life - DVD

This exciting and idea loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence.

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How to Connect in Healthcare in 90 Seconds or Less

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
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Glad I Could Help: Real Customer Service Situations for Discussion

There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.

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20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
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What Do They Want? DVD

Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the same.
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Winning Customer Loyalty Video Training Library

The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2). Learn how to avoid angry customers and build lifetime relationships. Make your customers your best salespeople.
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Winning Customer Loyalty... Eliminate Customer Turnoffs (DVD)

In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product.
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The Difficult Guest & The Guest, 2nd Edition - DVD Combo

This best-selling video package has become the gold standard for how to handle customers and produce a positive outcome from difficult situations.
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Supermarket Customer Service Training DVD

Supermarket Customer Service program provides tips on improving customer service. Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity.
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20 Training Workshops for Customer Service (Vol. 2)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
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What do You Say? Video

Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately
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50 Ways To Keep Your Customers - Video

50 Ways To Keep Your Customers is an outstanding value. In a market where prices seem to be escalating, it is an old-fashioned good investment: versatile, comprehensive content delivered in an interesting fashion for an excellent price.
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The Right Words at the Right Time... Customer Service Recovery for Leisure & Hospitality

The Right Words at The Right Time presents your staff with a wide variety of realistic and challenging situations, from the suspicious customer who accuses an employee of ringing up the wrong prices, to the hostile customer who belittles an employee about their extended warranty program.
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Lila's Story - Healthcare Customer Service (DVD)

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations.faction does not happen accidentally.
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Office Policies Procedures Manual (Download)

Quickly create the office policies and procedures you need for multiple departments of your business. The easily editable prewritten MS Word templates speed your development time and improve performance.
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