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Customer Service Training Videos

Customer Service Training Videos

Our customer service training videos are tailored to the specific needs and challenges of your organization, they are engaging and informative to ensure that employees are motivated to learn and implement best practices to provide excellent customer service.

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Supermarket Customer Service Training DVD

Supermarket Customer Service program provides tips on improving customer service. Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity.
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20 Training Workshops for Customer Service (Vol. 2) Print

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
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Accounting Policies and Procedures Manual

Accounting Policies and Procedures Manual (Download)

Define accounting methods for accounts receivable, cash management, inventory control, accounts payable (procurement) and much more. Download Accounting Policy Procedure Manual Templates in Easily Editable Word Documents.
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The 50 Activities Library - Download

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.
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Customer Service: You’ve Got Customers

Video Steaming Also Available!

"You've Got Customers!" follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers—a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
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Service Leadership Facilitator Guide

This training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization.
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Customer Service Strategies That Work

Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations

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New Sales Game Workshop

The New Sales Game is a highly interactive, one-day, facilitated program that uses presentations, group discussion, games, and activities to help sales representatives better understand their customers and develop strategies to become more effective solution providers.

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Customer Service from the Heart

In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more.
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Sales Effectiveness Profile - Package of 5

In an increasingly competitive world, an effective salesperson needs a wide variety of skills and competencies in order to be successful. These skills and competencies include the ability to:
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50 Activities for Achieving Excellent Customer Service - PDF Download

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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The Service Pro: Better, Faster and Different Workshop

Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
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Frontline Service Leaders Guide

This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, Marriott and hundreds of other companies whose success depends on world class service.
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The Ultimate Customer Experience

How to Put More "Show Business" in Your Business It’s not enough anymore to just serve customers. Every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television series creates with its audience!

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50 Activities for Employee Engagement - PDF Download

It’s no news today that competitive advantage in any industry depends on discretionary effort, creative thinking, and continuous innovation throughout the workforce. How do you get your organizations workforce more engaged? How can training play a central role in this business essential? The answer is 50 Activities for Employee Engagement.
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Superior Client Service for Financial Institutions: Trainer's Package (Kit)

Give your service personnel the cutting-edge skills they need to move their phone performance from “good” to “superior.”

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Connecting For Results

How do you cultivate customer relationships where your clients want to tell others all about you? What will make you and your wisdom irresistible? Discover the most important principles for building the kind of long-term customer relationships that lead to higher retention, and far more referrals.
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25 Sales Strategies and Activities

25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.

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The Will to Win

Willie Jolley

Winners think differently than losers. They possess certain qualities that separate them from the masses, including a strong positive mental attitude, commitment, knowledge, and a hunger for greatness. They also understand that failure is part of the success process, and the ability to embrace it, and grow from it, is a sign of greatness.

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Customer Service: So Help Me (Supervisor Edition)

So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.

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50 Activities for Administrative, Secretarial, and Support Staff (Print Version)

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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50 Activities for Sales Training

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills.

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Customer Service Best Practices - Book

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.

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High Performance Selling

Average sales people are continuously seeking new customers while true sales professionals enjoy steady business from long-term clients. In part one of this power-packed session, you ll learn how to advance your customers up the 'loyalty ladder' to higher levels of repeat business and more referrals than ever.
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25 Plus Role Plays to Teach Negotiation, Volume 2 (Print Version)

Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.

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