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Customer Service Training Videos & Courses

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Customer Service - 5 Day eCourse

Did you know that good customer service holds many benefits for your business and is often under-valued by many business owners? When in fact, if you want your business to be successful, you need to train yourself and your employees to understand that the customer must always come first.
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I'll Be Back Video

Your business is not what you sell, it's who you serve. When you take care of the customer - doing everything you can to meet their expectations - they're sure to utter those three magic words..."I'll be back!"
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Customer Service: So Help Me – Supervisor Edition

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.

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Creating the Repeat Customer - DVD

Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back.
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The Customer Service Connection (DVD)

In this customer service DVD, professionally-acted scenes in a variety of businesses (bike shop, book store, machine shop) depict the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Phone skills are reviewed, as are the skills required to satisfy difficult customers.
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Time: The Next Dimension of Quality - DVD

How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer.

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Beyond the Basics: More on Incoming Calls - DVD

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool.

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50 Activities for Administrative, Secretarial, and Support Staff

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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Just Incredible! A Customer Service Story 2nd Edition - DVD

Free Online Preview

Customer service training is obviously not new, but smart companies are always looking for refreshing new approaches that reinforce service techniques and inspire commitment among front-line personnel.

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Customer Service Zone - DVD

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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50 Activities for Sales Training

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills.

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How to Connect in Business...in 90 seconds or less - Video

How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet.
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Customer Service Best Practices - Book

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.

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Life’s Lessons: Customer Service - DVD

Meeting Opener

Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music.

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Smile!

The program is a fun, entertaining way to start any meeting. After a short ride on the #27 with Reggie, your people will be ready to work with you to explore creating a SMILE! culture in your company or organization.

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The Secret of Guest Relations (Healthcare Version) DVD

Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations.

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High Performance Selling - Building Customer Loyalty, Needs Analysis Selling, The Evolution of Selling, Selling Different People Differently - Sales Training DVD Video

Average sales people are continuously seeking new customers while true sales professionals enjoy steady business from long-term clients. In part one of this power-packed session, you ll learn how to advance your customers up the 'loyalty ladder' to higher levels of repeat business and more referrals than ever.
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Without Regard... To Race, Religion, Sex, National Origin, Age or Disability (DVD)

Video Steaming Also Available!

Invaluable information for those directly (or indirectly) affected by traumatic incidents in the workplace.Without Regard To Race, Religion, Sex, National Origin, Age, or Disability features 10 short personal stories that explore the different types of actions and behaviors that can lead to discrimination claims.

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25 Role Plays to Teach Negotiation, Volume 2

Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.

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Customer Service Commitment Profile Facilitator's Guide

The Customer Service Commitment Profile is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed.
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50 Activities for Sales Training - Download

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more. All of the necessary materials are provided for you to effortlessly implement the activities; they come complete with trainer's notes, feedback instruments, exercises, and simulations.
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50 Activities for Administrative, Secretarial, and Support Staff- Download

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

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Insight Inventory Form B: Understanding Yourself & Others- 5 Pack

In just 30 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.

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Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders.
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Compendium of Learning and Development Quizzes

You’ll be amazed at how easy it is to find the perfect quiz. The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development.
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Customer Accidents - Third Party Liability (DVD)

This program provides generally accepted guidelines in what we call third party liability or non-employee liability claims. There are many things you can do that prevent or help reduce customer accidents.
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Customer Accidents and Liability (DVD)

This program addresses safety for customers or guests and how to reduce the organization’s liability in the event of a customer accident, illness, injury or property damage claim. It provides guidelines combined with restaurant industry experience in third-party liability or non-employee liability claims.
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4 Volume Collection of Questionnaires

This special offer includes 4 fully reproducible Volumes of assessments. Volumes I and II of Sarah Cook’s Compendium of Questionnaires and Inventories, The Compendium of Learning and Development Quizzes, and 25 Reproducible Instruments for Team Building by Glenn Parker. A total of 163 questionnaires are included in this 4 volume special.

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25 Reproducible Activities for Customer Service Excellence - Download

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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Compendium of Questionnaires and Inventories Volume 1

Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas.

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Creating A Culture Of Excellence DVD

Great companies create cultures that attract the right employees and create buy-in to the bigger vision. In this dynamic program loaded with powerful stories and examples, expert speaker Randy Pennington guides you through the fundamentals that lead to long-term growth and bottom-line results.
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Total JWA Video Library (45 DVDs)

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
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Customer Service: The Royal Treatment Training DVD

This program explores the five rules of exceptional service and shows your employees how to make your customers feel like royalty.
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Service Excellence: A Time to Care (DVD)

This important program examines the main points to remember when you are involved in customer relations.
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