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Customer Service Training Videos & Courses

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Listening Under Pressure: The Customer Service Challenge- DVD

Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things.
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Frontline Service Leaders Guide

This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, Marriott and hundreds of other companies whose success depends on world class service.
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The Ultimate Customer Experience DVD

How to Put More "Show Business" in Your Business Its not enough anymore to just serve customers. Every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television series creates with its audience!
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50 Activities for Employee Engagement - Download

Its no news today that competitive advantage in any industry depends on discretionary effort, creative thinking, and continuous innovation throughout the workforce. How do you get your organizations workforce more engaged? How can training play a central role in this business essential? The answer is 50 Activities for Employee Engagement.
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Superior Client Service for Financial Institutions: Trainer's Package (Kit)

Give your service personnel the cutting-edge skills they need to move their phone performance from “good” to “superior.”

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Customer Service: Natural As Child's Play - Video

We all know that healthcare professionals are busier than ever. And, in the midst of handling all kinds of pressure, employees have to remember to smile and provide good service to patients and co-workers.
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Hospitality Customer Service (DVD)

This program provides a fresh approach to quality customer service in the hospitality industry. This film is appropriate for all employees in this industry.

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Connecting For Results - DVD

How do you cultivate customer relationships where your clients want to tell others all about you? What will make you and your wisdom irresistible? Discover the most important principles for building the kind of long-term customer relationships that lead to higher retention, and far more referrals.
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Seven Principles for Building Successful Business (DVD)

If you can see it, you can be it.” Based on 25 years of experience in Silicon Valley, David DeWalt’s first principle for building a successful enterprise is to communicate a strategic vision—capturing employee loyalty

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Basic Business Skills (e-Learning Course)

This e-Learning course helps individuals build the basic business skills required to be successful in any job, at any company. (10-courses)
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Building the Market-Focused Culture - DVD

Organizations totally driven by the market consistently outperform their competition in profitability. These organizations carefully segment their markets and deliver an outstanding value proposition to their target customers. (DVD or Video Streaming)

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25 Sales Strategies and Activities

25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.

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The BEAR Essentials of Business (DVD)

Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees.
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The Will to Win - Willie Jolley (DVD)

Willie Jolley

Winners think differently than losers. They possess certain qualities that separate them from the masses, including a strong positive mental attitude, commitment, knowledge, and a hunger for greatness. They also understand that failure is part of the success process, and the ability to embrace it, and grow from it, is a sign of greatness.

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Customer Service - 5 Day eCourse

Did you know that good customer service holds many benefits for your business and is often under-valued by many business owners? When in fact, if you want your business to be successful, you need to train yourself and your employees to understand that the customer must always come first.
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I'll Be Back Video

Your business is not what you sell, it's who you serve. When you take care of the customer - doing everything you can to meet their expectations - they're sure to utter those three magic words..."I'll be back!"
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Customer Service: So Help Me Supervisor Edition

Video Steaming Also Available!

So HELP Me (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.

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Creating the Repeat Customer - DVD

Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back.
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The Customer Service Connection (DVD)

In this customer service DVD, professionally-acted scenes in a variety of businesses (bike shop, book store, machine shop) depict the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Phone skills are reviewed, as are the skills required to satisfy difficult customers.
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Time: The Next Dimension of Quality - DVD

How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer.

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Beyond the Basics: More on Incoming Calls - DVD

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool.

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50 Activities for Administrative, Secretarial, and Support Staff

This manual of activities is written for support staff the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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Just Incredible! A Customer Service Story 2nd Edition - DVD

Free Online Preview

Customer service training is obviously not new, but smart companies are always looking for refreshing new approaches that reinforce service techniques and inspire commitment among front-line personnel.

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Customer Service Zone - DVD

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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