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Customer Service Training Videos & Courses

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Frontline Management Training DVD Library

Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran.
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A Guide to Being a Companion Homemaker DVD Combo Pack

A Guide to Being a Companion Homemaker DVD Combo Pack
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This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.
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9-Manual CEO Company Policies Procedures Bundle (Download)

You have decided you need to organize your Company Policies Procedures Manual, but which department policies and procedures will help you? Start by assessing the business impact of each of your departmentís core business processes for generating revenue or introducing risk and then rank the results. Core business processes that greatly impact your revenue or risk are where you want to start.
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Open Mind Open World: Improving Intercultural Interactions (DVD)

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.
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Whale Done! Series

Transform your organization with the power of positive relationships! Best selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done! approach. Filmed on location at SeaWorld, Whale Done! offers majestic sea creatures, a compelling message and memorable workshop activities that will have an immediate and positive impact on your workplace.
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Whale Done! The Power of Positive Relationships

Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done! offers a compelling message and memorable workshop activities that will have an immediate and positive impact on your workplace.

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Would You Do Business With You? DVD

For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.
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Make My Life Easier - DVD

With the ability to buy almost anything you want or need from an 800 number or the internet, the day of the mediocre salesperson is dead.
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The Master Seminar Collection (62 DVDs)

What if you could hire a world-class speaker to motivate your office or sales team? How much would it cost for a 1-hour speech? With the Live Video Seminar Series on DVD, you can have a top trainer present to your group every week of the year for less than you would pay to hire a speaker one time. Soon, youíll notice dramatic increases in your teamís attitude, skill-set, and level of motivation.
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The Humor Advantage (DVD)

In this seminar you'll discover how organizations are leveraging their humor resources to foster a healthier, more engaged, more innovative, and ultimately more service-driven culture.
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Communicating with Others (e-Learning Course)

The ability to communicate in a professional manner can take you a long way in your career and in your personal life. You may not even realize how much communication impacts your day to day, but it does. That’s why it is so important that you learn to communicate at work. Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. (5-Courses)

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Managing for Success (e-Learning Course)

Building off of the Management Essentials, managers continue developing their ability to manage, inspire and lead employees towards success.
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Win the S.A.L.E. for Sales Professionals

This program series equips your entire organization to sell smarter, not just harder. Featuring individual programs for sales managers, sales professionals and sales support teams, The S.A.L.E. Series is powerful foundational sales training that helps employees build critical skills to increase the effectiveness of your organization’s sales efforts—top to bottom.

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Infinite Reality - Revealing the Blueprints of our Virtual Lives

Virtual reality is here — what does that mean for your business? Early adopters such as Merrill Lynch, Toyota, LinkedIn and Konica Minolta are already seeing dramatic results in learning simulations, training, and marketing effectiveness.

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The Power of Persuasion (DVD)

Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence (DVD or Video Streaming)
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Dealing with the Irate Customer Video

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Difficult People: How To Deal With Them

Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need not be, as long as you got the tricks to identify, understand and cope.
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Customer Service: Make It Easy!

Too many customers these days are frustrated and headed for the door. What they need is service thatís efficient and painless, with minimal effort on their part; in other words, customer service made easy.
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Remember Me

A classic and one of the most powerful training videos of all time, this customer service video shows that customers who are treated badly don't always complain but they do get even by taking their business elsewhere.
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The Accountability Toolkit

The 38 video clips contained in this Toolkit fall within 9 categories of personal responsibility and accountability. They are diverse in setting - many take place in a generic work environment, some occur in a manufacturing or hospitality environment and others feature healthcare or education workers.
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Learning to Listen 3ed - Starter Kit

Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.
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Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

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Social Media: Reduce The Risk For Managers

This course educates organizations and their employees about reducing risks such as revealing trade secrets and proprietary information, defamation of a company brand, failure to comply with social media policies and codes of conduct, digital harassment and other problems associated with social media interactions.
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