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It's hard to keep your cool when dealing with difficult customers. After all, it's only human to get defensive and fight back—or cave in and give them whatever they demand.
What you need instead is a plan.
The guidelines presented in this training video will help you calm angry customers. Once you bring them around, they're more likely to work with you to find a resolution that solves their complaint yet is fair to your organization.
This customer service video includes valuable tactics, including:
Your employees will learn to stay professional and not take it personally when they have to deal with difficult customers, whether in retail, health care, government, or wherever. They'll learn that their basic customer service skills are a first line of defense—it's hard for customers to be mean to someone who's being nice to them. And they'll learn three powerful "breakthrough techniques" that can be used if the situation escalates and threatens to get out of hand.
[CC] Closed Captioned
Duration: 21 minutes
Online Video Streaming Option:
We offer you easy and convenient ways to quickly get started streaming videos to learners in your organization
We offer two viewing options, you may view courses over our partner's Learning Management System (LMS) or you may use your organization's own LSM or intranet. Both options are provided at the same affordable pricing.
Use Our Partners LMS
Get access the use our partners LMS at no additional charge. License this video program for online training and we’ll set you up with your own customized area within our LMS!
Use Your Own LMS
Many of our customers use their own learning management system (LMS). When you license our content we’ll provide you with a SCORM file that you can import and run in your LMS.
Contact our support team for additional information and a quote today.