Handling Difficult Customers Training Videos

Dealing with the Irate Customer II


The Angry Customer - DVD
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.

Listening Under Pressure

Customer Service Counts Video


Customer Service: The Telephone Connection

This training video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

Customer Service: You’ve Got Customers

Would You Do Business With You?

Dealing With Challenging People

Customer Service: So Help Me – Employee Edition

Customer Service from the Heart

Customer Service Strategies That Work
Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations

Credibility Through Honesty DVD
Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!


Customer Service: Difficult Customers

50 Activities for Dealing With Difficult Discussions at Work
Teach employees how to be better and more confident communicators – in just a matter of minutes.

Service Impact Series (5 DVD Set)
Customer Service Impact Series was created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike customer service training scenarios that will be enjoyable and highly effective!