Handling Difficult Customers Training Videos
Dealing with the Irate Customer II
The Angry Customer - DVD
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.
Listening Under Pressure
Customer Service Counts Video
Customer Service: The Telephone Connection
This training video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.
Customer Service: You’ve Got Customers
Would You Do Business With You?
Dealing With Challenging People
Customer Service: So Help Me – Employee Edition
Customer Service from the Heart
Customer Service Strategies That Work
Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations
Credibility Through Honesty DVD
Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!
Customer Service: Difficult Customers
50 Activities for Dealing With Difficult Discussions at Work
Teach employees how to be better and more confident communicators – in just a matter of minutes.
Service Impact Series (5 DVD Set)
Customer Service Impact Series was created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike customer service training scenarios that will be enjoyable and highly effective!
