Dealing with Problem Employees Videos

Best-Seller By Lois B. Hart, Ed.D. (2003)

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For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training.

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques.

3-Ring Binder

Use this practice-oriented workshop to teach team leaders and group facilitators the key skills for leading productive team meetings.

Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.

When a difficult person or situation arises, many of us don’t know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you’ll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work.

Diversity, Respect, & Legal Compliance — the "TAKEAWAY" for Managers™ is a conversational, easy-to-use program for managers that explains the importance of a diverse and respectful workplace. This concise program is both comprehensive and simple to understand, with short vignettes that illustrate and dramatize the material presented. 

Teach employees how to be better and more confident communicators – in just a matter of minutes.