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This series explores the advantages and disadvantages of using email and text messages in the workplace and helps explain times when neither are appropriate. Learn about etiquette tips, see examples of well written electronic business messages and understand how to apply all of this on the job.
Most business environments are not formal any longer. With today’s need to to rush everything, and move on to the next task, we have become preoccupied with informal writing. Passive voice, texting formats and misspelling are commonplace. In this course, you will learn that our business written communication typically takes place via email. The advantages and disadvantages of emails, email etiquette tips, email examples and how to apply all of this on the job.
When Email and Text Messages are NOT Appropriate at Work
Email and texting make workplace communication quick and easy, but they can also cause trouble or make a bad situation worse.
While electronic conversations are convenient, some topics and situations require a phone call or an in-person chat.
In this course, we will discuss workplace conversations you should only have over the phone or face-to-face.
Text Messaging Etiquette
A text message is much quicker to send and receive than an e-mail; it happens in real time. For very urgent or important communications, texting can be useful, especially for business professionals who are out of the office or traveling.
In this course, we will discuss the advantages and disadvantages of communication via text messages in the workplace, text messaging etiquette tips and examples of a well written business text message.
By completing/passing this course, you will attain the certificate Certificate of Completion