Books & Guides

In this book you will learn everything you need to know in order to make money online, and creating an engaging, responsive, buying and grateful customer base; your email list.

This 32 item, self scoring assessment helps employees identify and improve the ways they influence others at work. It is a powerful tool for leadership training, team building, career counseling, personal development and sales training.

The Management Effectiveness Profile Facilitator's Guide - a complete how-to manual for facilitating a workshop based on the Management Effectiveness Profile.

The Bullying and Other Disruptive Behavior: for Employees Booklet provides the information employees need to understand this type of behavior and know how to shut it down when it happens.

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance.

Comes complete with learning objectives, facilitator guidance, and reproducible materials.