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Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. We're all in the same business, the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle.
Highly entertaining and motivational, the Give `em the PICKLE! training video will inspire management and employees to do the most important thing they can do in business...take care of the customer! Viewers will learn what it takes to foster and maintain customer loyalty.
Participants will learn to:
Available Formats: DVD / USB / Video Streaming
Program length: 20:00