Video Streaming Also Available
Free ground shipping on U.S. orders over $395.00
Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a “glad I could help” attitude, customers will feel positive about the employee, the organization and the way they have been treated—ultimately creating long-term customer loyalty.
The program teaches employees how to handle these situations:
After completing the Workshop, participants will be able to:
Program Length: 21 minutes
This DVD is also available for online video streaming. We offer easy and convenient ways to quickly get started streaming videos to learners in your organization.
Please contact our customer support team for details and pricing.