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Government Customer Service Videos

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The Right Words at the Right Time... Customer Service Recovery for Government

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions.
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Who Cares? (Government Version) Video

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Who Cares?

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.

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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)
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Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.

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Customer Service: So Help Me – Employee Edition

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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Customer Service: So Help Me – Supervisor Edition

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

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The 50 Activities Library - Download

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.
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Complete Video Library (60+ Courses)

Every employee is unique, with individual training needs. With your own training library at your fingertips, you can individualize your training and assign relevant courses to each employee as needed, or use our simple but comprehensive group management tools to roll out a set curriculum to defined groups of Learners.
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