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Cultural Competency: Problem Solving

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Cultural Competency: Problem Solving
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This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Additional information about Cultural Competency: Problem Solving

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.

Added features and benefits of DVD training include:

  • English and Spanish versions – many also include Portuguese
  • A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
  • Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
  • Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
  • Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
  • Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.
  • Format: DVD
  • Language: English, Spanish
  • Length: 20 minutes

Video Streaming Option

This DVD is also available for online video streaming. We offer you easy and convenient ways to quickly get started streaming videos to learners in your organization

Please contact our customer Support team for details and quote.

Customer Reviews

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Cultural Competency: Problem Solving
average rating 100%
Cultural Competency: Problem Solving (DVD)
By Shelly D.
 
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