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Healthcare Conflict Resolutions Videos

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Cultural Competency: Just Good Healthcare

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs.
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How to Connect in Healthcare in 90 Seconds or Less

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
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Disruptive Behavior: Too Great A Cost (DVD)

Online option available

This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety.

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Communication Skills (Healthcare) DVD

This program describes the importance of positive Communication skills and teaches effective methods for creating clear, respectful exchanges.
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Elder Abuse & Neglect DVD

This program teaches home care professionals and primary caregivers about the complexities of elder abuse in the home and presents signs and symptoms for each form of abuse.
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Cultural Competency: Problem Solving

Cultural Competency: Problem Solving
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This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Bullying and Respect in the Workplace

Bullying and Respect in the Workplace - Video

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.
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Customer Service Recovery for Healthcare: The Right Words at the Right Time

When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
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Master Library for Caregiver Training

The Master Library for Caregiver Training contains all of our Caregiver Training DVD's. This comprehensive caregiver training program provides the highest value for caregivers.
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Home Health Aide Training Program

This training course is designed to meet the challenges facing home health employers and training schools, you have complete program control with strong behind-the-scenes support from the Institute for Professional Care Education..
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Dealing With Conflict - Healthcare Version

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. The goal is to empower employees to work through conflict, with less dependence upon management.
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High School Bully Prevention

High School Bully Prevention 6 Pack (DVDs)

A comprehensive pack of 11 of our most popular bullying prevention DVDs for high school students. This pack features award-winning DVDs teaching students how to have confidence, to recognize their own role in bullying, why bullying should not be tolerated by the victims and those who witness it, reasons students often stay silent, strategies to prevent bullying, when bullying turns to sexual harassment, the power of a group combating bullying, recognizing warning signs to suicide and depression and who to turn to for help
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Spread The Word: Communication & Conflict DVD

Students learn listening skills, the importance of body language and tone of voice, I-messages, and the value of sending "adult" messages in order to be treated with respect.
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Cultural Diversity In The Workplace - Video

Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.
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ATTITUDE! Resolving Difficult Situations in the Workplace (Healthcare)

Empower your team by reducing interpersonal conflict and diffuse bad workplace attitudes among peers & co-workers.
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Workplace Violence Is (Healthcare Version)

Video Streaming Also Available

Healthcare workers have a 20% overall higher rate of workplace violence than all other workers (Source: NCVS). We must recognize the warning signs and then speak up. Most violence is less obvious than someone walking in with a gun.
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The Healthcare Toolkit, Volumes 1 & 2

Build key interpersonal and service skills, improve communication, reduce team conflict, and increase the effectiveness of your patient-centered care with this comprehensive and versatile Toolkit for trainers.
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Managing Challenging Family Situation

This course addresses preventing challenging situations while working through scenarios and case studies. We will discuss how to respond to challenging situations, the five stages of grief and loss, and how this relates to managing challenging family situations, as well as ways to assist an upset family member. Remember to speak to your supervisor immediately if you are approached by an upset family member.
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Assisted Living Policy and Procedure Manual

Your resident care policies and procedures form the basis of a successful community where care and services are of the highest quality. Build a successful foundation with our Assisted Living Policy and Procedure Manual.
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