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Healthcare Customer Service Videos

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Cultural Competency: Just Good Healthcare

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs.
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Empathy Construct Rating Scale 5 Pack

Empathy in client/patient settings is essential for nurses, helpers/caregivers, physicians, associates, lawyers, counselors and other professionals.
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End Stage Renal Disease-Hemodialysis

This informative program is intended to make you more comfortable and knowledgeable about your disease by providing you with the latest treatments.
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Clients' Rights In Home Health - Video

This program will give your healthcare staff the necessary information to assure these rights when caring for the home health client.
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EMTALA: 911 On Call - Video

On September 9, 2003, the Centers for Medicare and Medicaid Services (CMS) published its final rule clarifying hospital obligations to patients covered under the Emergency Medical Treatment and Active Labor Law.
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introhomecare

Introduction to Home Care DVD

This program teaches home care providers about the home care field and describes important skills for success on the job.
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Service Excellence: A Time to Care - Video

This important program examines the main points to remember when you are involved in customer relations.
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Personal Care Training DVD

Personal Care Training DVD
Average rating:
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This program teaches home care professionals and primary caregivers the principles behind personal care and how to perform procedures safely and respectfully.
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Developing Cultural Competence (Healthcare) DVD

This program explores how cultural beliefs and values affect communication and understanding. Interviews with experts in the field provide further insight on how to provide culturally competent care.
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National Caregiver Training Program

This 21-hour training course is used by home care agencies, community colleges and other organizations to train in-home care providers.
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Master Library for Caregiver Training

The Master Library for Caregiver Training contains all of our Caregiver Training DVD's. This comprehensive caregiver training program provides the highest value for caregivers.
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Cultural Diversity In The Workplace - Video

Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.
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Personal Care Attendant Training Program

This 43-hour training course is used by home care agencies, community colleges and other organizations to train in-home care providers.
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Ethics Is A Competitive Advantage with Dr. Marianne Jennings

Ethics Is A Competitive Advantage with Dr. Marianne Jennings (DVD)

Why do Ethics matter? Through real-world examples, data, and research Dr. Marianne Jennings teaches why ethical organizations' performance and credibility in the marketplace is better than non-ethical organizations due to the sustainable business models that come from being ethical

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Ethics Series With Dr. Marianne Jennings

Ethics Series With Dr. Marianne Jennings

Explore the problems bedeviling the ethics-building efforts of organizations through this trilogy of programs from Dr. Marianne Jennings. The courses examine pressing topics, including the flaws of the gray-area myth, a lack of understanding why ethics matters, the culture of silence and fear of retaliation, and the pressures that compromise ethical decision-making.

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Home Health Aide Training Program

This training course is designed to meet the challenges facing home health employers and training schools, you have complete program control with strong behind-the-scenes support from the Institute for Professional Care Education..
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A Guide to Being a Companion Homemaker DVD Combo Pack

A Guide to Being a Companion Homemaker DVD Combo Pack
Average rating:
average rating 100%
This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.
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It's a Dog's World - Video

Don't treat your patients like dogs! This funny and engaging training video program illustrates what high-quality patient care looks like.
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Compassion Fatigue

We will learn the physical, emotional, and behavioral effects of fatigue. We will learn the cognitive and interpersonal effects of fatigue. We will learn ways to prevent compassion fatigue and restore energy.
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Introduction to Maintenance - DVD

Every resident living in an assisted living or residential care community has the right to a well maintained environment. This training module will help you learn about maintenance safety, preventative maintenance, “turning” a unit, and waste management.
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Introduction to Housekeeping - DVD

Every resident living in an assisted living or residential care community has the right to a clean and sanitary environment. This training module will focus on the fundamental knowledge and skills required for anyone who is responsible for housekeeping in an assisted living or residential care community
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The Healthcare Toolkit, Volumes 1 & 2

Build key interpersonal and service skills, improve communication, reduce team conflict, and increase the effectiveness of your patient-centered care with this comprehensive and versatile Toolkit for trainers.
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Home Health Aide Continuing Education Package

The training video programs in our Home Health Aide Continuing Education Package can be used to satisfy your HHA inservice requirements and meet the Federal inservice requirements outlined in 42 CFR 484.36(b)(2)(iii).
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